161702 - Customer Service Specialist 1 - VMO
American Cybersystems, Inc.

Innova Solutions is hiring for a CSR- Mortgage Operations Specialist

Title: CSR: Mortgage Operations Specialist

Position type: Fulltime/Contract (W2)

Location: Charlotte, NC - Hybrid role.

Duration: 24+ months

As a Mortgage Operations Specialist- you would:

• Participate in or provide support for low complexity initiatives within Customer Service.
• Review basic or tactical issues policies or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service. Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function policies procedures and compliance requirements. Provide information to client personnel in Customer Service.
• Required Qualifications: 6 months of Customer Service Financial Services or Contact Center experience or equivalent demonstrated through one or a combination of the following: work or consulting experience training military experience education.

An ideal candidate would be:

• Working with internal external clients with ongoing systematic updates related to closing agents insurance state licensing background checks wire instructions legal modifications addendums and new client onboarding.
• Duties include confirmation of receipt of legal documentation maintaining system of record to ensure accuracy and compliance at all times.
• Frequent interaction with clients and closing agents via some phone and mostly email providing updates on approvals client issues and questions.
• Must be familiar with mortgage documentation including but not limited to: Automated Underwriting Feedback 1008 Investor Locks Notes Deeds of Trust Allonges Endorsements and Riders.
• Must be familiar with GSE guidelines wholesale and residential retail processes commercial experience also considered
• Strong Excel skills are desired Vlookup data validation and review.
• Must work well in a team environment and have excellent communication

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Mamta Lohuni
Senior Associate - Recruitment

PAY RANGE AND BENEFITS:

Pay Range*:
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centres across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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