Account Manager
Cushman & Wakefield

Job Title
Account Manager

Job Description Summary
The Account Manager is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Manager will manage and lead team members. Responsible for day to day client relationship of one or more client accounts within Global Occupier Services (GOS), Critical Solutions.
Job Description

• Obtain a thorough understanding of the client's business goals and strategies to align real estate services with these objectives
• Implement the overall vision, strategy and measurement metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Identify existing and new opportunities for enhancing service solutions and capabilities
• Assist with risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.[What is GCI?]
• Develop and maintain account P&L management, profitability and overall financial performance

• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

1. Leadership
2. Customer Relationship Management
3. Technical Skills
4. Organization Design & Management Skills
5. Communication (oral and written)
6. Matrix Organization / Business Partner Skills
7. Presentation Skills
8. Business Acumen

IMPORTANT EXPIERENCE

• Minimum of 5-7 years at management level or other similar capacity
• Experience in directly leading and managing teams
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Ability to develop positive working relationships with agencies, local government officials, and business community members
• Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
• Skilled in financial analysis and knowledge of financial concepts
• Ability to comprehend, analyze and interpret complex business documents
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

WORK ENVIORNMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.