Administrative Assistant
Baltimore City Community College

About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College's campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

* Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Requisition Number: 2024-070
Posting Start Date: 5/21/2024
City: Baltimore
State: MD
Minimum Education: High School/GED
Additional Documentation: OPTIONAL
Compensation: Commensurate with Experience
Administrative AssistantDescription/Job Summary The Administrative Assistant coordinates office services such as purchasing, records control, and other administrative activities; interprets operating policies; and exercises independent judgment in resolution of administrative problems. The position supports the development of regular and ad-hoc reports and may perform duties of a sensitive and confidential nature. The position also provides direct secretarial support such as appointments, correspondence, data compilation and filing. The Administrative Assistant is also responsible to provide customer-oriented quality service to the students, faculty, staff and guests of Baltimore City Community College displaying exceptional organization, professionalism, communications and attention to detail. Responsibilities/Duties

• Uses established systems (i.e. software) to organize and efficiently keep track of information, data, time, and resources;
• Provides quality service, information and assistance to employees, students and visitors;
• Manages reception area, print/copy/fax stations and conference rooms;
• Performs varied office support duties including typing, faxing, photocopying, filing and mailing;
• Maintains office equipment, common areas and office supplies;
• Prepares outgoing mail and distributes incoming mail;
• Establishes and maintains effective working relationships with other employees, students, visitors and all members of the general public;
• Listens actively and responds to inquiries or concerns in order to comprehend and assess needs, provide assistance, resolve problems and satisfy expectations;
• Composes letters and memoranda for signature;
• Ensures accuracy of written communications by reviewing for typographical errors, formatting and internal consistency;
• Greets visitors, answers phones and responds to inquiries or directs callers and guests to appropriate staff;
• Assumes ownership of service issues and works within scope of authority and appropriate guidelines and resources to meet needs and resolve problems;
• Personally follows through to ensure that all problems, questions, or complaints are resolved;
• Addresses disgruntled customers' problems with courtesy, tact and professionalism;
• Seeks out customer input to better understand their needs and develops ideas for how to meet those needs;
• Maintains and continuously develops a working knowledge of the services, operations and/or functions of the department/ work unit in order to provide accurate information and assistance to the customer;
• Promptly responds to requests and inquiries with accuracy and courtesy;
• Suggests changes to enhance service and assists in the implementation of improvements;
• Engages in ongoing professional development to remain abreast of quality service best practices, trends, methods and principles;
• Considers the impact on external or internal parties when taking action or carrying out one's own job responsibilities;
• Develops and/or implements service and process improvements;
• Works to develop and maintain positive working relationships with co-workers, customers and students;
• Ensures quality, accuracy, and completeness of work activities and products;
• Plans activities in advance to insure that all assignments are completed in a timely and quality manner;
• Checks, and rechecks work for mistakes before distribution;
• Follows established procedures to ensure consistency, accuracy and completeness of work products and activities;
• Compares finished work to established expectations and standards;
• Performs routine or repetitious tasks with care and attention;
• Reviews work carefully for completeness and accuracy;
• Other related duties as assigned.

Required QualificationsMinimum Qualifications:

• High School diploma
• Five years clerical/ administrative experience in complex office environment
• Five years experience preparing reports, writing memos, and formulating spreadsheets using Microsoft Office.

Benefits: BCCC is both a higher education institution and a State of Maryland agency. As a state agency, the College is able to offer full-time, permanent PIN employees a host of benefits including a competitive salary and tuition waiver and remission. This is in addition to medical, dental, vision, retirement, 22 days of Annual Leave, 15 days of Sick Leave, 3 Personal Leave days, and more. Contractual Staff may be eligible for select benefits as well.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement.

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