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- Works directly with our business partners (Service, Implementation, Call Center, Compliance, and Field Support team) to integrate our Wisely Debit Card with Clients.
- Collaborate with stakeholders to resolve problems quickly and provide daily support to client and card holder problems.
- Handles complex configuration changes, including documentation, set-up, testing, and promotion to production for several client and back-office processes.
- Resolves escalations and production issues by researching the root cause of the issue and fixing the issue or working with appropriate resource to fix the issue.
- Collaborates closely with cross-functional stakeholders (Client Services, Implementation, Trust Accounting, Compliance, and Legal) to ensure they have required data elements to perform function. [YR: Nikole/Magali provide reports]
- Participates in system set-up, testing, and production (data management) for various card programs.
- Detects and identifies enhancements and improvements that increase the quality and efficiency of data processing.
- Resolves client issues related to back-office functions and new business requirements.
- Ability to analyze data and reports using standard tools such as MS Excel.
- Maintain/updates functional documentation to support reporting and client procedures.
This job has expired.
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