Associate Manager (Customer Support-Transportation Management)
Uber Freight

About the Role

The Associate Manager, Operations will own the oversight of day-to-day activities and execution of their team. They will report on standard work processes to ensure that the transportation solution for each account is fully maintained for accuracy and efficiency. They will multitask and continually collaborate with internal and external partners to ensure service goals and financial objectives are achieved. This position will work onsite our Southeast COE in Greensboro, NC.

What the Candidate Will Do

• Proactively identify and communicate issues, propose and implement solutions for continuous improvement regarding processes, cost, service, and profitability

• Conflict resolution and problem solving

• Responsible for training and career development of direct reports (including 1 on 1’s, coaching, sequential performance reviews and mentoring), as well as monitor and hold team accountable for all key job functions

• Develop and distribute customer reports and internal performance management reports

• Negotiate and contract rate agreements with carriers, reconcile established rate levels with available purchased transportation providers, seek out new carriers to provide service at competitive rate levels

• TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)

• Rate Quotes

• Establish and maintain effective relationships with all internal and external customers through professional and timely communications and inquiry responses

• Leverage knowledge and understanding of Modes, Rates, Weights, Volumes, Pallets, etc. based on Customer's shipping requirements

Basic Qualifications

• High school diploma or GED equivalent

• Minimum 2 years of Transportation, Logistics or 3PL experience

• Minimum 1 year of People Leadership experience for Office employees

Preferred Qualifications

• Bachelor’s degree in Transportation Logistics or Supply Chain Management

• Process improvement and/or Lean Six Sigma certification

• Intermediate proficiency within Microsoft Office Suite

• 4+ years of logistics or customer service experience

• 2+ years of People Leadership experience

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $18 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visitwww.uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.