Bilingual Customer Service Representative - Full Time Remote
Computershare

JOB DESCRIPTION

Location: Remote - United States

In this remote position you'll experience our supportive approach and the ability to balance work and life as part of our global team. Find out more about our culture of flexible working.

We give you a world of potential

The Bilingual Customer Service Specialist is a key role in our organization accountable for engaging the shareholders of our client and delivering first-class customer service on our single client team. Our Specialists resolve complex issues related to shareholder's accounts and transactions, ensuring the highest levels of customer service and building shareholder confidence with each interaction. Serves as a subject matter expert in areas related to shareholder inquiries in order to efficiently resolve shareholder issues for a single client.

Interested? Keep on reading to find out a bit more about this opportunity!

A role you will love

As a Customer Service Specialist you'll learn how to research account information, resolve problems, and provide clarity to our callers. Our training is robust because the needs of our customers can be complex, so attention to detail is key.

From there, you'll become an expert in providing customer support and responding to incoming inquiries. Previous experience with complex transactions and/or financial experience is preferred, but the ability to learn how to flawlessly navigate our systems and research while engaging the customer is required.

Some of your key responsibilities will include;

• Handling incoming calls in a polite manner
• Making outbound calls when necessary
• Assisting customers with their inquiries
• Notating account accurately
• Researching for most up-to-date information
• Navigate systems while engaging customer on call

What will you bring to the role?

As you've probably gathered by now, we are looking for somebody with a real passion for customer success and will have the ability to bring people together to work collaboratively, achieve objectives, and influence stakeholders to get the best outcome

Other key skills required for the role include:

Required:

• High School Diploma.
• Proficient in speaking and writing in Spanish.
• Able to work a 10:30am - 7pm EST shift.
• Minimum 1 years experience as a call center agent.
• Strong customer service professional experienced while handing customer calls.
• Excellent written and verbal communication skills.
• Ability to resolve customer inquiries and escalate items as necessary in a timely manner with minimal supervision while maintaining established productivity and quality standards.
• Proficient with researching and resolving related inquiries.
• PC Skills.
• Ability to adapt effectively within a continually changing work environment.
• Ability to identify and communicate process improvement to supervisor.
• Ability to work independently and within a team environment.
• Other duties or tasks as assigned by management.

Preferred:

• Experience in the finance industry preferred

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit Computershare.com/careers-handbook

Compensation. The typical base pay range for this role is $20.00. This base pay range is specific to these locations and may not be applicable to other locations: California | Colorado | Jersey City, New Jersey | Maryland | New York State | Washington State.

In addition to a competitive base salary, this role is eligible for a $1.00 an hour bilingual differential while employed within a bilingual capacity.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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