Site: The Brigham and Women's Hospital, Inc.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Ambulatory Staff Nurse - 40hr Variable Day - BWH Breast Center
Job Summary
Excellent Care to Patients and Families • The Best Staff • In the Safest Environment
Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why we're committed to knowing our patients on a deeper level - not just as patients, but as individuals - to ensure that they, and their families, feel known and cared for.
At BWH, we proudly work together with a spirit of inquiry and a deep commitment to providing the highest quality, evidence-informed and theory-guided care in an inclusive environment. We work each day to achieve our vision - to provide excellent care to patients and families, with the best staff, in the safest environment.
Just as we have been able to reinvent healthcare, we have also transformed healthcare careers. Whether measured in terms of lives saved, awards earned, or the personal satisfaction of stretching your talents - a career with BWH is unlike any other in the healthcare field. Here you'll find a workplace where collaboration and teamwork are the norm, not the exception - physicians, nurses, technicians, staff, and management form a close-knit bond, based on mutual respect and devotion to our patients. If you want an enormously fulfilling career, there's no better place to be.
The Comprehensive Breast Health Center, located at the 75 Francis Street campus, evaluates women with a variety of breast complaints. As part of the evaluation, patients complete a risk assessment survey. After properly addressing the patient's concerns, those that calculate to have an elevated risk for breast cancer are invited to follow up in the embedded high-risk program known as B-PREP (Breast Cancer Personalized Risk Assessment, Education and Prevention) Program where options for individualized surveillance and prevention measures are reviewed and implemented. Patients are also referred directly in to the B-PREP Program for risk assessment and management. The Breast Program is staffed by a dedicated, multi-disciplinary team of physician assistants, surgeons, and medical oncologists and are supported by an exceptional team consisting of a practice manager, practice assistants, medical assistants, a patient navigator, and research assistants. The team also works closely with colleagues in breast imaging to provide seamless care. The Breast Health RN has an integral role in meeting our mission of providing high-quality, efficient, compassionate care to the patients we serve.
The Staff Nurse will be responsible for:
• Maintaining familiarity with department activity and a close working relationship with clinicians and support staff to ensure that appropriate coordination of care and communication is maintained with clinicians, patients and referring providers.
• Provide clinical telephone triage, especially for urgent clinical situations, alerting appropriate clinicians in a timely manner when indicated
• Review and respond in a timely fashion to all in-basket messages and results for attending physicians, as well as for PA team as directed, eliciting PA/MD guidance as needed. Provide primary in-basket coverage for PA's when out of office
• Preparing and submission of radiology review requests with facilitation of follow up recommendations. Assume primary responsibility for maintenance of the consult log
• Review of pathology consult reports, checking for any discrepancies with outside hospital reports and alerting admin/clinical team when noted as may have implications for care plan
• Complete chart prep and provide in-clinic support for surgeons during clinic sessions. Assume responsibility for following up on any imaging/procedure results and logging cancer developments in spreadsheet shared by clinical team
• Providing pre-operative teaching
• Providing post-operative wound assessment and care with support from PA as needed
• Attending monthly Division staff meetings and other staff meetings as requested
• Participating in departmental and organizational quality management and/or quality improvement projects as directed by the leadership team.
• Proficient use of the electronic medical record, documenting in a manner that is clear, complete, concise, and in SBAR format when appropriate to remain compliant with nursing standards.
• Working in a normal office setting; work entails extended periods of sitting and fast-paced, phone-based care.
• Preparing, performing, and documenting the coordination of clinical care including, but not limited to, calling patients to assess tolerance of recently prescribe chemoprevention, assisting patients with medication questions, delivering lab results, and providing patient education as needed and requested.
• Working collaboratively to provide excellent care to patients and families in the safest environment.
• Other duties as assigned by the supervising physician or leadership team.
Qualifications
To qualify you must have:
- Education: Graduate of an approved school of nursing with current registration in Massachusetts. Bachelor of Science Degree in Nursing is required for newly licensed nurses.
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Experience:
- Minimum of 2 years of clinical nursing experience in an Ambulatory Clinic/Practice setting required. Experience only in an ambulatory procedural area or ED is not sufficient.
- Experience providing in-person triage and direct patient care for acute and chronic conditions as appropriate for an ambulatory outpatient setting required.
- Experience with telephone triage and telephone-based clinical assessment techniques is required. ( This is the safe, effective, and appropriate disposition of health-related problems and includes: assessing the severity of symptoms, communicating urgent patient needs to the LIP, referral to appropriate setting or level of care, documenting interventions, and an individualized plan of care using an EMR, education of patients and families on their disease process and interventions to promote health and well-being, preliminary interpretation of data, providing home health advice and follow-up, ability to make triage decisions quickly and calmly in emergency situations, and assuring continuity of care.)
- Breast-related clinical experience strongly preferred.
- Experience in communications and customer service is strongly preferred.
- Experience with team-based care preferred.
- Case Management experience preferred.
Other:
- Ability to multi-task, prioritize effectively, and remain organized and detail-oriented while completing tasks is required for success in this role.
- Membership in professional organizations is recommended and nursing certification in Ambulatory Care or an Ambulatory Specialty area is preferred.
- Able to work weekend rotation per the MNA contract.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Onsite
Work Location
45 Francis Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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