Business Analyst Retail Pharmacy
Tower Health

Job Summary

The Business Analyst Retail Pharmacy

• Responsible for analytical operations pertinent to the evaluation, improvement, and continuation of work, processes, and operations within the pharmacy department. This includes data driven management and fiscal/process investigation, including reporting and analysis, process, and procedures of assigned Department(s) consistent with the policies and procedures of Tower Health.
• Monitors plans, processes, and metrics including operational budgets, revenue and expenditures, progress towards stated goals, and overall budget/process performance. Upholds the mission, vision, values, and customer service standards of Tower Health.

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Qualifications

EDUCATION REQUIREMENTS

• Bachelor's Degree in a health-related field or business, or any equivalent combination of education, training, and experience in addition to the experience stated below.
• Current certification and/or licensure as a Pharmacy Technician
• High school education or GED certificate

EXPERIENCE REQUIREMENTS

• Progressive operations management experience in a healthcare setting, including fiscal performance responsibilities, financial and productivity analysis, and physician/hospital billing and reimbursement/reporting systems.
• Knowledge and experience with health care information/cost accounting systems.
• Excellent interpersonal skills, well-developed verbal and written communication skills, and experience working with multi-disciplinary teams.
• Demonstrated proficiency with Microsoft Office Suite.
• Strong analytical and critical thinking skills.
• Ability to synthesize data and build an argument or approach based upon the data.
• Ability to interact effectively with a wide range of cultural, ethnic, racial, and socioeconomic backgrounds.

Highly Desired:

Three (3) to five (5) years progressive operations management experience in a healthcare setting, including fiscal performance responsibilities, financial and productivity analysis, and physician/hospital billing and reimbursement/reporting systems

Clinical or business experience in a major healthcare organization.

• Call Center experience.
• Epic experience is highly preferred.
• Ability to lead and manage in a changing environment
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to adapt to organizational needs and work on multiple special projects simultaneously.

CERTIFICATION AND LICENSURE REQUIREMENTS (MAY VARY BASED ON DEPARTMENT NEEDS).

• Pharmacy Technician Certification

REQUIRED SKILLS

• Analytical Skills
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Detail Oriented
• Excellent Communications Skills
• Excellent Interpersonal Skills
• Good Reasoning Skills
• Multi Line Telephone Operational Skills
• Multitasking
• Problem Solving Skills
• Strong Team Player
• Initiative and Self-Directed Skills
• Microsoft Office
• Microsoft Excel

Overview

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