Call Center Specialist
Roth Staffing Companies

Job Responsibilities
Timely managing a large number of inbound as well as outbound calls
Following communication scripts for the purpose of handling established topics
Identifying customers' needs, clarifying information, researching issues, and providing solutions/alternatives
Keeping records of customer conversations in the company's call center databases

Job Requirements
Prior experience as a Call Center Representative; sales experience is a plus
Customer-oriented attitude with the ability to deal with various types of customers
Excellent multitasking and problem-solving skills
Strong phone communication and active listening skills
Exceptional time-management and organizational skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.