Central Transport Supervisor / 40 Hours / BWH Central Transport
Brigham & Women's Hospital(BWH)

GENERAL SUMMARY/OVERVIEW STATEMENT:

Under the general direction of a Manager and within established hospital and department policies and procedures, supervises department functions in area of assigned responsibility. Make daily operational decisions consistent with the missions of the hospital and the department. Coordinates deployment of resources to meet functional requirements. Participates in the development and implementation of policies and procedures.

Responsible for the direct supervision of up to 40 Central Transport and equipment employees.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Promotes and facilitates patient/client-focused service with an emphasis on patient comfort and attaining a high level of client satisfaction.

• Directly supervises Central Transport Service personnel to ensure adequate productivity and accurate transportaion and or distribution of patients, mail, specimens and patient related equipment within the hospital and area hospitals.

• Responsible for the daily supervision of up to 40 Central Transport and equipment employees performing patient transport and or delivering patient care equipment.

• Assists Manager with various human resources functions including, in part:

• Interviewing, evaluating & disciplining front line staff

• Providing on-the-job training to subordinate

• Interpreting, implementing and auditing compliance for policies, procedures & practices

• Developing and maintaining daily work schedules, adjusting resource allocations as required

• Works closely with Central Transport Services director and manager to coordinate all activities related to maintaining the smooth flow of assignments and equitable distribution of responsibilities for Central Transport Service personnel

• Use computerized dispatch system to ensure that employees are properly using the system to enter their assignments for pick ups and completion of assignments

• Makes recommendations relating to resource allocation and systems management. Coordinates distribution/utilization of equipment related to patient transport in a cost-effective & productive manner

• Develops & maintains effective working relationships with internal customers, staff of test-sites and other departments, including the ESD staff

• Assists the department in determining and implementing new or alternate procedures: ie. infection control procedure

• Follow up on incidents reports by gathering information, contacting people involved and determining corrective action to be taken with the approval of department director.

• Capable of performing all work duties of dispatchers, equipment techs and Transporters as needed.

• Performs other related duties as assigned or needed to support patient transport and equipment services.

Qualifications
QUALIFICATIONS:

High school diploma required; associate degree preferred. Additionally, 2 - 3 years of progressively more responsible related experience required.

Demonstrated good communication skills - both oral and written

Demonstrated good customer service skills

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

Requires interpersonal skills sufficient to supervise subordinates, assign tasks and respond to customer requests in a sometimes-stressful environment

Ability to work with basic menu-driven software (MS Outlook, Word, Excel, Access, bed system, Bics etc)

Requires basic knowledge of regulatory codes and accreditation standards (DPH, JCAHO, EPA, OSHA, DEP, etc.) related to operational responsibilities

Requires training and employee-relations skills

WORKING CONDITIONS:

Requires ability to conduct multiple daily tours of area of responsibility (85% of shift); ability to manipulate up to 50 pounds; Flexibility to cover all shifts, as needed

SUPERVISORY RESPONSIBILITY:

Responsible for the direct supervision of up to 40 Central Transport and Equipment employees

• Denotes essential functions

EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.