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ADP is hiring a Client Service Manager II. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention. Acts as the primary contact for retirement plans regarding day-to-day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.
The Client Service Manager is required to maintain accurate records of all calls, emails, correspondence and client visits in ADP Client Relationship Management systems. They continually develop and maintain product, industry, and systems knowledge and skills.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
QUALIFICATIONS REQUIRED:
A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:
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