Director of Platforms and Infrastructure
Stride, Inc.

Job Description
Company Description:
At Galvanize, we produce outcomes-driven tech education for motivated adult learners & organizations to activate and propel technology-focused careers.

Our programs are designed so that anyone with motivation can succeed, regardless of education, experience or background. With 20,000+ graduates at 2,500 companies, we empower learners and leaders across industries to propel their careers and make an impact through tech.

Galvanize goes to market with two consumer brands, Hack Reactor and Tech Elevator. Both are coding bootcamps with years of experience.

Both brands provide intensive in-person and online education helping individuals and companies acquire in-demand technology skills for the modern workforce. Through our full-time and part-time coding bootcamps and company partnerships, we teach students and employees from diverse backgrounds to become software developers-while also helping them to build career-readiness skills and connections.

For us, it's not just work; every team member contributes to a life-changing program. We work hard to help our students uncover the best version of themselves while working for a brand that empowers every employee to evolve and grow continually.
About the Role:
The Director of Platforms & Infrastructure is responsible for managing our IT, Platforms & Infrastructure, and Engineering team members. The Director is also responsible for working with our business stakeholders to identify and implement technical solutions to solve unique business problems through the use of systems integration, automation, and custom software development. This role reports to the Vice President of Operations and will manage a team of approximately 7-10 direct reports.

Essential Functions:

• Be the lead technical architect and primary technical resource for the team
  
• Work in an Agile environment with key stakeholders to drive strategic projects
  
• Understand key business processes and recommend solutions to automate and improve customer experiences for our students and internal stakeholders
  
• Actively participate and contribute to refining our solution delivery methodologies through team collaboration
  
• Set scope, objectives, deliverables, and timeline for projects in collaboration with Subject Matter Experts and Business Stakeholders
  
• Provide ongoing maintenance and support for existing technical solutions and business process automations
  
• Ensure consistent documentation of systems, processes, and solutions developed and/or managed by the IT, Platforms & Infrastructure, and Engineering team members.
  
• Provide leadership for and participate in the activities of the IT team, including:
  
  • Configure, customize, integrate, and perform system administration duties for Google Suite, Slack and other cloud-based business systems
    
• Provide leadership for and participate in the activities of the Platforms & Infrastructure team, including:
  
  • Overseeing the management, customization, organization, and maintenance of our two CRM systems, Zoho and Salesforce ( >100,000 records)
    
  • Perform systems administration duties for Zoho and Salesforce
    
• Provide leadership for and participate in the activities of the Engineering team, including:
  
  • Write custom workflows and automations to ease burden on team members and automate tasks and data flow
    
  • Manage flow of data between several disparate cloud applications by building and maintaining low/no-code integrations and custom outside integrations
    
  • Some coding and scripting for system automation and integration
    

• Other responsibilities as needed based on project requirements
  

Experience and Requirements:

Durable Skills/Experience

• Strong intrapersonal skills
  
• Demonstrated experience in learning new technologies
  
• 3+ Years experience coaching, mentoring, and leading development teams
  
• Strong written and verbal communication skills
  
• Capable and comfortable working independently, but equally comfortable participating with others on the team as needed
  
• 5+ Years experience providing customer service
  

Technical Skills/Experience

• General system administration, preferably administering a CRM like Zoho or Salesforce
  
• 5+ Years Experience
  
  • Working experience developing, maintaining, and supporting workflows, forms, and system integrations using CRM products, preferably Zoho CRM and/or Salesforce
    
  • Experience working with version control systems, preferably Git
    
• 3+ Years experience
  
  • Working with relational databases
    
  • Writing software using C#, Java, Node JS, Ruby, Python, or comparable programming language
    
  • Architecting and implementing low/no-code solutions
    
  • Developing, maintaining, and supporting complex low-code solutions, preferably Zapier, Google App Scripts, Google Forms, and Azure Functions
    
  • Cloud infrastructure management, preferably with Azure and/or AWS
    
  • Application containerization
    
  • Application monitoring and alerting
    
  • Eata backup and recovery processes
    
  • Eliciting requirements and testing
    
  • Interacting with REST APIs via HTTP requests
    
  • Using SQL
    
• Willing to occasionally travel to campus locations and for occasional seminars and events
  

Preferred Additional Experience

• Experience working with Zoho APIs (particularly CRM)
  
• Experience writing shell scripts with a language like Bash
  
• Experience administrating cloud servers on services such as AWS EC2
  
• An understanding of database design
  
• A functional understanding of HTML/CSS/Javascript for front-end development
  
• Experience working with Google APIs (particularly Sheets)
  
• 3+ Years experience architecting and developing Azure solutions
  
• 1+ Year experience working with Azure Data Factory
  
• 1+ Year scrum master experience
  

The Ideal Candidate:

• Is strategic, analytical, and inquisitive
  
• Is able to identify and execute on new opportunities to elevate people, companies and communities
  
• Demonstrates strong communication and relationship management skills
  
• Enjoys finding new ways to solve problems using technology
  
• Is excited to put their talent and drive to work to support the needs and mission of a rapidly growing company
  
• Is highly resourceful, takes initiative and loves to learn new approaches to overcome new challenges
  
• Is collaborative and builds trust through communication and track record of delivery
  
• Is self-driven, extremely hard working and has a passion to succeed
  
• Is organized with an eye for detail
  
• Is focused on delivering outcomes; able to modify and adapt based on using data
  
• Is able to make decisions quickly, and re-prioritize as needs demand
  
• Enjoys delivering amazing customer experiences
  
• Embraces, exhibits, and invests in leadership principles and practices
  
• Is committed to continuous improvement
  
• Values mentoring and coaching team members to achieve outstanding results
  

Working Conditions:

Regular office hours

Occasional evening and weekend hours as required for events

Occasional travel

Remote Role

Work Environment: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This is an office- or home-based position. The noise level in the office is usually moderate (computers, printers, light foot traffic).

Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $93,328.50- $209,368.80. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any related duties as assigned by their supervisor. All employment is "at-will" governed by the state law where the employee works. It is further understood that the "at-will" nature of employment is one aspect that cannot be changed except in writing and signed by an authorized officer.

Job Type
Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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