Dispatcher II
Cincinnati Children's Hospital Medical Center

Job Description

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

• Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation
• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
• A Top Hospital and Health System for Diversity recognized by DiversityInc
• One of the nation's most innovative companies by Fortune in March 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

JOB RESPONSIBILITIES

• Communication- Monitor NOAA weather radio and weather radar for inclement weather information/alerts and communicate as necessary. Utilize Mass Notification system when receiving a request to send out a mass notification regarding security and other situations. Handle information calls from employees, visitors, and the general public who need general or security information. Appropriately direct callers as needed.
  
• System Monitoring- Monitor, dispatch resources and communicate as required for a variety of systems. Monitoring these critical systems includes monitoring troubles in fire system ensuring proper documentation that is in compliance with Joint Commission standards and notification of maintenance. Monitor medical gases evaluating if switching to reserve or repair is needed. Receive Code Blues and based upon evaluation route to the appropriate response team. Also, included is evaluating alarms from the access control system and triaging door problems to determine appropriate response i.e., security officer, maintenance, security systems team, or with authorization the security integrator.
  
• Support- Provide maintenance dispatch coverage. Control, and sign out master keys, maintenance vehicle keys, maintenance radio and other keys to authorized personnel as needed. Control and issue shredder bin keys to employees approved by their supervisor to retrieve documents mistakenly placed in bin. Utilize SAFE program to assign physical access and activate/deactivate badges based on established criteria, troubleshoot non-working badges. Cover garage intercom calls for parking and transportation, during breaks, absences, non-operational hours and 24-hour coverage on weekend and holidays. Dispatch escorts to the morgue.
  
• Process Improvement- Improve organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to the division for discussions. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees.
  
• Dispatch- Maintains the Computer Assisted Dispatch (CAD) to monitor location of officers at all CCHMC locations to determine availability for activities and for officer safety. Document calls/activity. Maintain radio communication with all officers. Dispatch officers for, but not limited to, distress calls, panic alarms, emergency calls due to disorderly, disruptive, combative or potentially violent individuals, security escorts, motorist assists, auto accidents, etc.
  

JOB QUALIFICATIONS

• High school diploma or equivalent
  
• 2+ years of work experience in a related job discipline
  

Market Leading Benefits Including*:

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs
  
• Medical coverage starting day 1 of employment. View employee benefits here.
  
• Competitive retirement plans
  
• Tuition reimbursement for continuing education
  
• Expansive employee discount programs through our many community partners
  
• Referral bonus program for current staff!
  
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
  
• Physical and mental health wellness programs
  
• Relocation assistance packages available for nurses!
  

*Benefits may vary based on FTE Status and Position Type

Primary Location
South Garage

Schedule
Full time

Shift
Day (United States of America)

Department
Protective Services

Employee Status
Regular

FTE
1

Weekly Hours
40

Salary Range
$23.35 - $28.46

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.

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