eService Solutions Specialist I
Lake Trust Credit Union

eService Solutions Specialist I

More Than A Job!

Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.

Benefits Include

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance

Job summary

The role of the eService Solutions Specialist delivers performance excellence while undertaking a wide range of support and servicing activities for all electronic and digital service channels offered by Lake Trust. This role provides product and service functionality information, troubleshooting support, and research towards problem resolution. This includes working with vendors and internal departments towards the enhancement of all digital services, reviewing and improving processes, supporting product implementation and roll out, navigating technology updates, determining operational procedures for other departments and members, as well as daily function support for all impacted departments members.

This position is primarily at the Brighton Headquarters, with the potential of making occasional site visits to other locations as necessary.

What you'll do

• Serve as a liaison between Onstage/ representatives and members by providing helpful information, explaining features, recommending solutions, answering questions, provide problem resolutions and responding to concerns about our digital applications.
• Identify opportunities for enhancement within the digital platform suite, based on technology upgrades, industry trends, and member demand
• Define procedural objectives. Develop, review, and maintain process and procedure documentation for all digital channel functions necessary for learning and training deployment. Follow and train vendor's operating procedures as applicable.
• Build and maintain effective and collaborative relationships with a diverse range of staff, technical and non-technical
• Act as a Subject Matter Expert for the digital products in which the department supports.
• Manage and strengthen vendor relationships, seeking feedback and support as necessary

What you'll bring

• Knowledge typically acquired through the completion of a Bachelors' Degree or an equivalent combination of education and experience
• 1-2 years previous financial institution experience, support or operational experience required.
• 2+ years customer service experience preferred

What you'll get

We know that pay and benefits are important. And, we've really got that covered. But, we also know that those are not the only things that you need to decide if this is the place for you. Join our team of Lake Trusters and you'll enjoy:

• Working with an energetic team focused on making our members wildly successful
• An opportunity to work with others that have your back every step of the way
• Opportunities to make a difference both inside and outside of our walls
• Being treated like you are more than the work you do
• Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change and priorities.

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