Field Service Representative
American Water

Requisition ID: 107242

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Missouri American Water is looking for a Field Service Representative! If you are self-driven and thrive in a fast-paced environment, then this role is for YOU! Apply TODAY for immediate consideration!

Work Schedule

Must be available to work the follow schedule.

• Wednesday-Sunday 7-3:30pm.
• Potential for overtime.
• Must be flexible and willing to work some weekend/holiday work.

Primary Role

Executes and completes field customer service orders, reads water meters and records readings. Keeps meter reading equipment secure through completion of workshift. Inspects meters to see if seals are broken and reports condition, occupied homes where meter is not read, and any plumbing (immediately adjacent to meter) which may be in violation of the rules and regulations of the Missouri American Water Company. Operates a vehicle in the pursuit of these responsibilities.

Key Accountabilities

• Inspects water service line installations by plumbers to ensure compliance with company rules. Collects water samples. Serves notices. Sets and removes water meters with or without remote meter reading attachments. Turns water on or off. Installs and changes recording charts. Installs, programs, and downloads data recording instruments. Take pressure readings.
• If directed by the company, accepts payment from customers in the manner and amount specified by supervision. Returns such payments to a designated company facility. When requested, assists in performing field locations of company facilities and customer-owned water service lines and appurtenances.
• When necessary, excavates at the "stop cock" or "corporation cock" on a customer-owned water service, to turn water on or off, repair or replace the stop cock, or realign stop box. Repairs damaged service line; installs or removes meters in meter boxes or vaults; repairs leaks in meter boxes or vaults; makes small street or yard repairs where excavations were made as related to field customer service work.
• Ensures that the vehicle assigned is kept stocked with necessary materials, tools, and equipment. Keeps vehicle, tools, and equipment clean and secure. Operates mobile telephone and two-way radio communication equipment.
• Investigates reported emergencies, such as water outages and/or water main leaks/breaks or others not herein identified.
• Performs other duties as assigned by supervision.
  

Knowledge/Skills

• Knowledge of company policies and procedures.

Experience/Education

• High school diploma or equivalency required.
• Utility field experience desired.

Certifications and Licenses

• Valid Driver's License and ability to pass motor vehicle background check.
  

Other

• Intelligent and courteous to customers; neatly dressed in the proper uniform; neatly groomed in accordance with company requirements for employees who represent the company and have direct contact with customers and the public.

Work Environment

• Be physically able to traverse meter routes on foot under weather conditions, which will prevail throughout the year.

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Kansas City

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