Information Technology Support Assistant - Extra Help
Governors State University

University Park, Illinois

$0.00 - $100.00 per hour

Description

The Information Technology Support Assistant - Extra Help provides fundamental support for the Learning Management System and Instructional Technology Integration at Governors State University. This role is technical and strategic and provides direct support to all stakeholders that rely on Center for Teaching and Learning resources and services. This is a temporary position which will end when hours or funding is exhausted, or services are no longer needed. Essential Responsibilities

90% Technology and Learning Management Support

Provide support for LMS Integration and System Upgrade

Responsible for testing system features and functionality

Create training documents for technology features and updates

Handle and troubleshoot the Learning Management System

Develop and implement a strategy to address increased volume of Blackboard help desk needs, including addressing phone calls and emails

Assist with the LMS and associated technologies

Assist CTL staff in providing support for LMS technology issues

Support students with LMS needs

Trouble shoots and resolves complex software problems

Assists higher level specialists as directed

10% Other Duties As Assigned
Additional Responsibility

Provide consultation, guidance and support to students in the application and use of instructional technology tools in the delivery of instruction

Participate in CTL Projects

Assist with efforts to prepare GSU to meet current and future challenges in teaching and learning with technology.

Provide oversight and guidance for expanded access to a Help Desk for the university LMS.

Required and Preferred Qualifications

Knowledge Required

Preparation in utilizing instructional technologies including hardware and software, Internet-based communication technologies, LMS and distance learning techniques

Basic knowledge in the use of emerging technologies in instruction

Experience with web technologies, multimedia applications, and/or distance learning technology

Ability to troubleshoot a system, test out solutions, and provide documentation on solution to problem

Excellent interpersonal and communications skills

Strong attention to details

Ability to meet deadlines and project timelines.

Demonstrated ability to work collaboratively and effectively in a team

Supplemental Information

Please attach the following to your application:

Cover Letter
Transcripts if applicable
Resume

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Information Technology Support Assistant - Extra Help
Governors State University