Information Technology Support Associate
Governors State University

Description

Governors State University (GovState) is seeking to hire an IT Support Associate II to primarily focus on the areas of computer operations, repair, imaging, deployment, user and desktop support (hardware and software), and service desk operations. Performs a variety of level 2 information technology support duties to ensure smooth delivery of technology services such as but not limited to computer imaging, delivery, repair and installation, printer deployment and repair, monitoring service desk ticket queue, creating and resolving tickets, and various others as assigned. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals to achieve desired results. Works independently with minimal supervision and may assist in training, scheduling, and distributing work of other staff members, student workers, casuals, and temporary workers. Updates supervisor on the status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or the next level of support. May provide information and training to students, staff, faculty, or the general public on established policies and procedures or services provided.

Essential Responsibilities

25% Service Desk / Call Center support of which includes, but not limited to, answering incoming Service Desk calls, creating incident tickets, and customer follow-up.

20% GovState computer support of which includes, but not limited to, hardware and software. installation, modification, deployment, and repair.

20% Property Control support of which includes, but not limited to, receiving and process GovState computer equipment and/or dispose of GovState computer equipment inventory according to GovState/lTS procedures.

15% Equipment processing of which includes, but not limited to, coordinate, document, and process GovState computer equipment transfers between various department locations in accordance with GovState/lTS procedures.

10% Assist Help Desk Manager in ensuring student workers stay on task.

10% Other duties as assigned of which include, but not limited to, participating in the administration of various applications.

Hourly Rate: $22.32
(This is a non-unionized position. Salary starts at the base and is determined based on Education and Experience exceeding the minimum qualifications).

This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/.

Required and Preferred Qualifications

REQUIRED: DOCUMENTATION CONFIRMING HIGH SCHOOL COMPLETION OR EQUIVALENT MUST BE ATTACHED FOR CONSIDERATION OF THIS POSITION, COLLEGE/UNIVERSITY TRANSCRIPTS MAY BE SUBSTITUTED (See "Special instructions to applicants" section below)

Minimum Qualifications:
1. High school diploma or equivalent.

2. Any one or any combination totaling one (1) year from the following categories:

A. College coursework which includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
o 30 semester hours equals one (1) year
o Associate's degree (60 semester hours) equals eighteen (18) months
o 90 semester hours equals two (2) years
o Bachelor's degree (120 semester hours) equals three (3) years

B. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

Preferred Qualifications:
Experience working in a higher education environment.
* CompTIA Certifications such as, A+ Certification, Network+, Security+, etc. Microsoft Certifications such as, MCSA, MOS, MCSE, etc.
* Other Industry Certifications such as, Linux, Apple/Mac, lvanti, etc.

For more informatio regarding this classification, visit: Information Technology Support Associate Spec Details (illinois.gov)

REQUIRED ATTACHMENTS:
Cover Letter

Resume

List of Professional References

High School/GED Diploma or Transcript

Illinois Driver's License

Supplemental Information

DOCUMENTATION REQUIREMENT:

For consideration, applicants are required to attach the following:
1: High School Diploma (college transcript may be submitted in place of high school diploma).
2: Online Application - Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details).
3: Cover Letter.
4: Resume.
5: A list of three Professional References (We will only contact your references if you are a finalist).

RESIDENCY REQUIREMENT:
Illinois residency is required within 180 days of the hire date.

CREDENTIAL ASSESSMENT EXAM DETAILS:
This vacancy involves a Credential Assessment Examination, which consists of reviewing and rating the applicant's Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position have been met.

VETERAN'S PREFERENCE POINTS:
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
1: Department of Defense - DD214 / DD215
2: National Guard - NGB22 Form
3: Discharge Orders
4: Reserves - DD256 Discharge Certificate

Note: Documentation must be received by the closing date of this posting.

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