Inpatient Program Manager
Partner's Healthcare

Site: The Brigham and Women's Hospital, Inc.

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Job Summary
Inpatient and Clinical Services is the department responsible for the overall operations at Brigham and Women's Hospital (BWH) and Brigham and Women's Faulkner Hospital (BWFH). Working with all clinical and non-clinical leaders, the Program Manager of Inpatient and Clinical Services is responsible for supporting the global day-to-day operations and projects of the inpatient areas which can vary in size, function, and scope. This includes helping to coordinate operational issues with the Ancillary and Support Services through inpatient services as well as managing the day-to-day operations of the hospital departure lounge. This position reports to the Executive Director of Inpatient and Clinical Services for BWH and BWFH and has a matrix reporting at BWH to the Senior Medical Director of Clinical Operations and the Assistant Chief Nursing Officer.

Qualifications

• Oversees, manages and coordinates a variety of facility and operational projects as well as new construction. Works closely with all clinical and non-clinical members of the healthcare team to ensure that needs are anticipated and accommodated within the constraints of the budget and time.
• Working with the Inpatient Operations Triad (administrator, nurse, and physician leaders), implements the short and long-term strategic plans for Inpatient Services. Ensures alignment and execution of departmental and hospital strategic goals for Inpatient services.
• Creates evaluation mechanisms to track the ongoing effectiveness of operations and implemented projects and provides feedback to the Inpatient Operations triad on successes and opportunities.
• Rounds throughout the clinical areas with the leadership to identify the needs of the area and develop and implement a plan to resolve them.
• Develops, monitors, and tracks expenses to the Inpatient Services budget.
• Participates in hospital-wide committees and initiatives as needed to support role requirements, including operational quality and safety.
• Provides ongoing operational support for Inpatient Operations/Patent Care Services.
• Provides management oversight to the Departure Lounge.
• Provides support for Inpatient Operations at BWFH as needed including activation of new inpatient beds and operational workflows.
• Supports the Executive Director of Inpatient and Clinical Services with his/her operational responsibilities as needed.

Qualifications - External

• Bachelor's degree required, master's degree preferred
• 5-7 years of progressive experience in healthcare is preferred.
• 1-2 years of management experience preferred.
• Hospital operations and fiscal management experience preferred.
• Demonstrated experience and exceptional judgment in interacting with clinical leaders and senior management on sensitive, political, and confidential issues.

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Hybrid

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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