Intern Summer 2025 - Human Centered Design
Blue Cross Blue Shield of Michigan

Department Preferences - What You'll Do

• Assist in uncovering user needs through research and insight generation
• Participate in workshops, creative brainstorms, and design working sessions
• Support service designers and/or visual designers in generating concepts and design deliverables
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research

We are looking for someone who:

• Values effective collaboration
• Embraces curiosity
• Proactively seeks out feedback and is not shy about providing constructive feedback and critique to others
• Can derive actionable insights from qualitative or quantitative data
• Communicates thoughtfully
• Asks for help when needed and proactively offers help and support to others
• Learns from failures and believes in continuous personal and professional improvement

We are especially interested in the other skillsets an intern would bring to and share as part of our ongoing Team knowledge and experience exchange-a background in psychology, cognitive science, business anthropology, data visualization, behavioral science, and business design for example. Feel free to help us make connections with your academic and experiential knowledge too-we are an interdisciplinary team and rely on diversity to do our best work.

The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.

• Assist in preparing information and research materials to identify business problems, offer recommendations and assist
  management with implementation of solutions.
• Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.
• Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities/community outreach to build knowledge of our communities and customers.
• Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team
  building events, weekly meetings to ensure team alignment, etc.).

QUALIFICATIONS

• Current undergraduate or graduate student with a 3.0 GPA or higher required.
• Interns must be enrolled in a college/university or a Master's/PhD program for the duration of the internship.
• Effective verbal, written communication and interpersonal skills.
• Strong analytical skills with the ability to work independently and as a member of a team.
• Excellent organizational skills to deal with multiple projects and priorities.
• Responsible for maintaining confidential information to the highest degree.
• Proficient in Microsoft Office suites and applicable BCBSM systems.
• Ability to develop and maintain effective working relationships.

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