IT Asset and Configuration Management Analyst
Wsfs Financial

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it's our mission and our purpose.

The IT Asset and Configuration Management Analyst will be responsible for the daily incoming requests from all WSFS teams and lines of business. The Analyst will be responsible for placing approved orders directly with the preferred vendors, tracking shipments, confirming deliveries, and staging equipment for deployment. In addition, the incumbent will act as a liaison with IT vendors, resolve order issues and expedite and prioritize orders based on urgency.

Job Responsibilities:

• Work with all Teams to fulfill requests and assist in incident resolution through the procuring and staging of hardware and software licenses as requested.
• Responsible for following the established asset life cycle processes and policies and maintaining up-to-date records and inventory on all IT assets via the CMDB system.
• Review and maintain adequate inventory onsite for departmental needs and submit orders and purchases for stock replenishment.
• Responsible for identifying, controlling, maintaining, and verifying asset data in the IT Configuration Management Database (CMDB).
• Track shipments; acquire materials; validate order completeness; validate material functionality (repair and return if needed); update asset management system records.
• Adhere to documented process guidelines and all Asset Management policies and procedures to enhance quality and productivity.
• Ensure all assigned work activities are performed in a timely and cost-effective manner while maintaining the highest quality of performance.
• Required to find solutions that are sustainable and fit for purpose when standard options are not capable.
• Maintain the accuracy of IT hardware and software asset records and identify issues.
• Manage the full life cycle of all assets from acquisition through retirement/ disposal.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma/GED required.
• Strong computer skills, including Microsoft Excel and PowerPoint.
• Must have an understanding of PC applications/operating systems such as Office, Outlook, Windows, 10, etc.
• Must have an understanding and/or demonstrated working knowledge of PC hardware, printers, wireless devices, IP phones, and WAN/LAN hardware.
• Basic experience in asset & configuration management or IT procurement-related field.
• Experience in working with inventory discovery tools and infrastructure management tools used to provide asset inventory data.
• Experience working in a process-driven organization, preferably an ITIL-aligned Service Management organization.
• Must have a valid driver's license and reliable transportation as well as scheduling flexibility.
• Ability to travel within the WSFS Bank footprint in the Greater Philadelphia region as needed.
• Ability to lift and move items weighing up to 50lbs.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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