L&D Program Manager (AI and Productivity)
Cushman & Wakefield

Job Title
L&D Program Manager (AI and Productivity)

Job Description Summary
Want to combine your passion for new technologies with your dedication to creating great learning programs - then this role is for you!
We are hiring a Learning and Development Program Manager to move our learning faster into the future. This role reports into Global Head of Learning for the organization and will closely align with the Director of Digital Upskilling and Change from the Technology & Data Solutions team.
This key hire to our team will play a critical role in designing, implementing, and evaluating learning programs focused on increasing the capability of our employees to embrace artificial intelligence (AI), GenAI and the productivity enhancements created by these fast-moving new technologies.
You'll have a chance to collaborate with global cross-functional teams, subject matter experts, and stakeholders to create effective and engaging learning initiatives that drive digital upskilling across the organization.
Job Description

Responsibilities:

• Needs Assessment:
  • Conduct thorough needs assessments to identify learning gaps and performance improvement opportunities related to AI and productivity.
  • Collaborate with Business Leaders, Technology Partners and the People team to understand specific learning requirements.
• Program Design and Development:
  • Design and develop innovative learning programs tailored to AI technologies, tools, and productivity enhancement. These initiatives may vary from highly technical in nature to behavior change learning concepts.
  • Create engaging content that can be delivered in multi-modal formats including e-learning modules, workshops, and instructor-led sessions.
  • Incorporate adult learning principles and best practices into program design.
• Training Delivery:
  • Facilitate training sessions, both in-person and virtually, to educate employees on AI concepts, tools, and productivity strategies.
  • Adapt training methods to accommodate different learning styles and preferences.
• Evaluation and Continuous Improvement:
  • Measure the effectiveness of training programs through assessments, feedback, and performance metrics.
  • Continuously improve content based on learner feedback and emerging trends in AI and productivity.
• Collaboration:
  • Partner with internal teams to align learning initiatives with business goals.
  • Foster a culture of continuous learning and knowledge sharing.
  • Be a coach to global L&D team members on increasing their own knowledge of the new capabilities afforded by Gen AI in creation, curation and management of learning programs.
• Documentation and Reporting:
  • Develop, implement and maintain a set of clear, measurable eLearning outcomes for each program created. Capture accurate records of learning activities and participant feedback
  • Generate reports to track program impact and ROI.

Qualifications:

• Minimum of 7 years of experience in instructional design, training, or learning and development.
• Proven and documented understanding of AI concepts, machine learning, and productivity tools.
• Outstanding verbal and written communication, executive presence, interpersonal skills, facilitation and collaboration skills.
• Experience working effectively with all levels of management, including top executive level and administrative personnel with a commitment to inclusion, equity, diversity, continuous improvement, a passion for people and openness to new ideas and perspectives.
• Advanced leadership, organizational, problem solving, decision making and analytical skills.
• Growth mindset and passionate about creating exceptional learning experiences.
• Effective organization, project-management, time-management, and self-management skills with detail orientation.
• Experience and comfort facilitating high-impact learning sessions.
• Experience working independently and effectively in a globally dispersed team environment/matrixed organization with a broad cross-section of people.
• Tenacity to manage complex global projects and meet tight deadlines.
• Experience with growing field of AI enabled learning platforms and Copilot 365 a plus.
• Prior experience operating in a global team is preferred.
• Certifications in AI, project management, or instructional design are a plus.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

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