Lead IT Business Analyst, Supply Chain & Operations Analytics
Hostess Brands, LLC

Your Opportunity as the Lead IT Business Analyst - Supply Chain & Operations Analytics

The Lead IT Business Analyst on the Supply Chain & Operations Analytics Team serves as a key analytics partner and relationship manager for Smucker corporate business & manufacturing functions including Plant Operations, Corporate Quality, HS&E, Research & Development (R&D), Transportation, Warehousing, and Customer Logistics. This role demonstrates in-depth knowledge of the business and business analysis, including the ability to translate analytics needs, pain points and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams. The Lead Business Analyst role also utilizes project management skills to organize and deliver efforts, often involving multiple teams. As a leader within the business analysis discipline, this role is looked upon to coach others on skills required to enable change and be an effective liaison between technical and non-technical audiences.

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid, 30% minimum in office expectation

In this role you will:

Cultivate relationships and learn the business

• Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need.
  
• Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities.
  
• Understand the process, systems and data landscape in the business area, including security and compliance needs.
  

Initiate, manage and deliver projects

• Support business areas with new project generation while constructively challenging ROI, priority and connection to business and technical roadmaps.
  
• Consult with subject matter experts to document existing process and business capabilities, research best practices and propose future process in the spirit of continuous improvement.
  
• Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design.
  
• Assist in report development and delivery by creating dashboards to meet customer specifications and expectations.
  
• Contribute to software vendor evaluation and selection activities.
  
• Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans and support plans.
  
• Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design.
  
• Identify ongoing support needs and ensure proper transition to steady state.
  
• Incorporate risk management into project activities and model best practices regarding audit and security controls.
  
• May serve as a project manager on medium to large efforts pertaining to directly supported business areas, applying standard project methodologies used at Smucker.
  

Support and maintain existing solutions

• Serve as the primary point of contact for business partners regarding IS support and periodically meet to review progress. Engage adjacent IS teams where additional skill sets and knowledge are required.
  
• Facilitate review of software licenses, risk profile and IT general controls compliance pertaining to third-party vendors.
  
• Participate in planning and execution of periodic upgrades for Software-as-a-Service (SaaS) solutions.
  

Strengthen the Business Analysis community

• Mentor and guide others to help advance business analysis within Smucker as a discipline, community of practice and profession.
  
• Serve as a contributor to the Business Analyst Center of Excellence, seeking opportunities to lead change and share knowledge broadly.
  

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job).
  
• Experience working directly with business customers and applying business analysis techniques to create deliverables such as business cases, process flows, requirements documents and project plans.
  
• Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment.
  
• Tableau, PowerBI or Spotfire experience
  
• Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC).
  
• Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.).
  
• Strong customer service mindset, with an ability to understand and advocate for customer needs while setting appropriate expectations and boundaries.
  

Additional skills and experience that we think would make someone successful in this role (not required):

• Experience implementing or supporting Operations (Plant Manufacturing) or other enterprise level software relating to Plant Systems, Corporate Quality, and Supply Chain
  
• SQL & Databricks experience
  
• Scrum Master / Product Owner Agile experience
  
• Professional certification and/or experience leading professional development activities in business analysis, change management or project management.
  
• Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion.
  
• Experience leading a solution selection process and evaluating software options.
  

Learn more about working at Smucker:

• Our Total Rewards Benefits Program
  
• Our Continued Progress on Inclusion, Diversity and Equity
  
• Our Thriving Together Philosophy Supporting All Impacted by Our Business
  

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