Manager, Client Management
Computershare

JOB DESCRIPTION

Manager, Relationship Management

Location: San Francisco, California (Hybrid)

We're currently setting up a new office in San Francisco, California and initially, this role will be home-based. When our new office has opened, you'll transition to be based in the office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has a tremendous opportunity as a Manager of the Relationship Management team. Based in the West Coast you will be responsible for a team across the US working to secure client retention and help to grow the business.

A role you will love

The Manager, Relationship Management is responsible for providing leadership to a team of Relationship Managers in the San Francisco Bay area. Primary responsibilities include giving consultation, direction, guidance and feedback to direct reports on their performance relative to the objectives that have been set for them. The Manager is a facilitator who ensures that the Relationship Managers have the resources they need to achieve their goals for client satisfaction, retention and profitability.

• Ensures that the business unit's relationship strategy is executed effectively by the team.
• Manages a staff of Relationship Managers and makes decisions regarding employment, work allocation, goal setting, performance management, professional development, and expense control.
• Directly supervises a team of RMs in the Client Relations Department.
• Ensures that revenue and expense goals are achieved.
• Guides the Relationship Managers in realizing their up-sell and cross-sell opportunities.
• Negotiates the terms of contract renewals, consulting with business units such as Finance, Legal, and Sales throughout the process.
• Assists in the collection of critically delinquent receivables.
• Oversees development of strategic account plans for top client relationships
• Ensures that sensitive client issues are resolved effectively.
• Coaches and mentors, the Relationship Managers for career development.
• Travel required: 15%.

What will you bring to the role?

• Bachelor's degree (B. A.) from four-year college or university.
• Significant experience in a relationship management role.
• Proven success in giving consultation, direction, guidance and feedback to direct reports on their performance relative to the objectives that have been set
• Computer Skills: MS Office, SCRIP, Cosmos, Issuer Online, Investor Center

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

Compensation. The typical base pay range for this role is $160,000 - $180,000. This range reflects our good faith effort to pay fairly based on our job evaluation of this role and we tailor our offers within the range based on the selected candidate's relevant knowledge, skills, experience, and other job-related factors.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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