Manager: Financial Aid Operations and Quality Control
Pima Community College

Pima Community College
Pima Community College Named Top University/College Employer in Arizona

Position Title: Manager: Financial Aid Operations and Quality Control

Department: District Office

Starting Rate: Band 6 - $59,500 - $67,700

Benefits: Summary

Closed Date: January 27, 2025, 5:00 PM Arizona Time

Position Summary:

The Financial Aid Operations and Quality Control Manager oversees the administration of financial aid operations, ensures compliance with federal and state regulations, and analyzes business processes for quality assurance. The Manager serves as the primary decision-maker for the FA Operations and Quality Control team in the Director's absence. Responsibilities include oversight of various student financial aid programs and processes, such as the Return of Title IV, Course in Program of Study, new aid year setup, Institutional Student Information Record data load processing, audits, federal reporting, student communications, and providing support for financial aid systems. The Manager conducts research, develops policies and procedures, and organizes trainings to ensure staff are trained in Title IV regulations and that compliance standards are met.

The work schedule for this position is flexible and may include working evenings and weekends.

Duties and Responsibilities:

• Manages the Return of Title IV process, adjusts awards accurately for all funds including Federal Pell Grants, Federal Educational Opportunity Grants (FSEOG), and Direct Loans, administers correctly through quality assurance oversight procedures, and ensures that they are completed within the federally required timeframe to maintain compliance
• Manages the Course in Program of Study (CPOS) process and collaboratively participates in relevant workgroups to ensure Title IV regulations are met for the CPOS system process
• Oversees the Institutional Student Information Record (ISIR) data load and related processes
• Manages document retention, annual file plan, and purge process to maintain federal and state compliance
• Creates new student communications within the Banner FA Module and Banner Communication Management
• Creates financial aid processes, procedures, research issues in the federal regulations, organizes, develops, assists with complex technical tasks, completes quality control of financial aid operational processes, and develops quality control reports
• Maintains professional competence in best practices in financial aid, working knowledge of the student information system, and third-party software
• Manages computerized database systems and electronic processing and is directly responsible to ensure that quality assurance standards are met.
• Assesses data to evaluate processes and outcomes. Identifies areas for improvement and implements solutions. Assists with various federal and state audit/reporting functions. Ensures work is completed within appropriate timelines and compliance guidelines in adherence with the strategic plan
• Assists with multiple and special projects which require problem analysis and multiple departmental meetings to coordinate solutions and determine appropriate course of action using discretion and initiative; prepares and delivers oral and written reports
• Communicates and collaborates with internal and external stakeholders. Develops and delivers analysis, recommendations, and reporting to stakeholders, senior management, and internal and external auditors
• Participates in financial aid outreach events
• Hires and supervises employees, provides training, prioritizes projects, evaluates annual performance and hires
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements:

• Bachelor's degree in related field of study and
• Three to five years of related experience in Title IV, Scholarship, or Grant Administration and
• One to three years of supervisory experience

or

• An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred:

• Master's degree in related field of study
• Five plus years of related experience
• NASFAA credentials

The ideal candidate will have the following knowledge, skills and abilities:

• Knowledge of regulatory compliance principles and practices
• Knowledge of business management and fiscal practices
• Knowledge of internal and external customer service principles and practices
• Knowledge of managerial and supervisory skills
• Knowledge of principles and methods for promoting programs and services
• Skill in analyzing data and drawing conclusions
• Skill in independent decision making
• Skill in people leadership and supervision
• Skill in organization, coordination and management
• Skill in problem solving
• Skill in program development and process improvement
• Skill in team building
• Ability to operate relevant equipment required to complete assigned responsibilities for the position
• Ability to adapt to a fast-paced and evolving work environment

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