Manager, Technical Account Management
FedEx

About FedEx Dataworks:

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges.

We are creating opportunities for FedEx, our customers, and the world at large by:

• Exploring and harnessing data to define and solve true problems
• Removing barriers between data sets to create new avenues of insight
• Building and iterating on solutions that generate value
• Acting as a change agent to advance curiosity and performance
• At FedEx Dataworks, we are making supply chains work smarter for everyone.

Summary:

We're looking for a Manager, Technical Account Management with deep digital product experience to join our team. As the Manager, you will provide strategic and technical leadership to our Technical Account Management Team. You'll be an influential and inspiring leader, with a passion for technology, customer service, and driving customer success and building incredible relationships. To be successful in this role, you will need excellent technical and customer service skills, a collaborative approach, and a history of leading teams to success in a SAAS. If you're driven to succeed and have a keen eye for detail, we would like to hear from you.

Job Description / Responsibilities:

• Manage the technical account managers, who are responsible for managing the experience of our Premium customers. Create a culture of product expertise, customer consultation and technical requirement gathering focus in a digital product space.
• Ensuring an exceptional service experience that is metrics-driven and solution-oriented. Key focus will be ensuring excellent thought partnership and relationship building skills.
• You will be responsible for coaching team members, while also overseeing career development planning and guidance.
• Additionally, you will play a pivotal role in hiring, onboarding, and training new team members.
• Your role will require effective cross-team communication between Support, Product/Engineering, and Sales, fostering collaboration among managers and teams
• Collaborate with the Head of Engagement to develop and execute the Global Account Management strategy
• Maintain a metrics-driven and solution-oriented approach to deliver a world-class service experience, drive renewals, expansion and excellent customer onboarding

Skills / Abilities

• Excellent ability to sell products at every stage of development and deliver actionable technical requirements to product and marketing
• Strong story telling abilities
• Strong written and oral communication skills
• Excellent problem-solving abilities
• Enthusiasm for working directly with customers

Minimum Qualifications

• Minimum 5 - 8 years of technical leadership experience in SaaS
• Previous experience leading a regionally distributed team
• Experience in scaling and operationalizing new/existing offerings for large enterprise customers
• Prior experience with subscription models and driving monthly recurring revenue
• Direct experience in the hiring process, including candidate review, interviewing, and collaborative decision-making

Domicile Information:  This position can be domiciled anywhere in the United States. The ability to work remotely within the United States may be available based on business need.   

Preferred Qualifications:  

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S. Pay Range: $9,973- $14,960 monthly

Additional Details: Application Criteria: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by Thursday, October 17, 2024 by 5PM Central Time.

FedEx Dataworks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.