Market Manager I
Amerant

As a Market Manager, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into our customers hands. You understand that Amerant Bank is dedicated to delivering a customer experience that is unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products.

Responsibilities:

• Sell Bank products and services to new and existing clients inside the branch as well as the generation of new business opportunities outside the branch.
• Ensure quality levels of branch customer service and promote a positive Bank image within the community.
• Provide guidance and supervision to Banking center team over the day-to-day operations.
• Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions.
• Ensure all regulatory requirements as well as security and audit procedures are adhered to.
• Ensure individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.
• Make daily overdraft / NSF decisions.
• Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
• Adhere to customer service expectations as defined for all positions with the banking center. Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.
• Adhere to all sales leadership expectations including inside and outside calling efforts as defined by management. Responsible for all sales activities within the banking center and for the development and implementation of business plans to achieve banking center sales goals.
• Partner with other lines of business (Commercial, MIS, Residential Lending, etc.) to maximize opportunities and expand customer relationships with the Bank.
• This requires the ability to establish and manage peer relationships. Represent the Bank in local community organizations with the purpose of promoting the Bank image as well as uncovering potential business opportunities.
• Take lead responsibility by coaching team members on the day-to-day banking center activities in accordance with the behaviors and expectations defined for a transformed banking center.
• Role model and participate in lobby management standards including acting in the Greeter role. Greet customers and prospects in the lobby in accordance with transformed banking center defined standards.
• Responsible for assessing team member needs and finding resources to address them. Identify and work with high potential associates in the achievement of their defined career path. Responsible for daily coaching of team members in the areas of operations, compliance, sales activities and branch transformation elements and functionality.
• Partner with Human Resources interview, hire and process branch team changes. Conduct performance evaluations and salary reviews.
• Create a feeling of energy and excitement among team players. Counsel and guide team members to ensure that approved objectives are met. Supervise a team of experienced professionals exercising key responsibilities over leadership, team goals and objectives, performance management, resource planning, training, motivation, coaching and recognition.

Minimum Work Experience Requirements:

Three (3) plus years of experience in Bank sales / service environment as manager or equivalent.

Minimum Education and/or Certifications Requirements:

Bachelor’s Degree in Management, Finance or Accounting. In lieu of Bachelor’s Degree equivalent experience accepted (defined as 3 years in Bank sales / service environment).

Technical and/or Other Essential Knowledge:

• Proficiency using Outlook, Internet and MS Word Advanced, MS Excel MS PowerPoint
• Ability to perform all position responsibilities within a banking center.
• Must be able to effectively hire, discipline and manage assigned workforce as well as conduct performance evaluations. Must possess managerial skills, assertiveness and leadership skills, project management experience and the ability to administer organizational resources.
• Bilingual English/Spanish strongly preferred.

** Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).

Functional Skills & Knowledge

Must be a team player, work under pressure, conduct business in a professional manner and be able to resolve problems and conflicts. Must be able to prioritize work and effectively manage change. Must possess effective communications verbally and in writing and be passionate about service our customers. Effective presentation skills and creativity are required. Must possess sales and negotiation skills.

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