Medical Assistant II
Massachusetts General Hospital(MGH)

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

Responsible for providing phlebotomy services in the lab to NEW/Health patients as ordered by treating providers. Responsible for assisting physicians, nurse practitioners and behavioral health therapists with evaluation, management, treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills in a team-based Patient-Centered Medical-Home environment. His/her primary roles are to assure efficient patient flow through the office, maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Phlebotomy Duties/Responsibilities

• Phlebotomy skills on adult/pediatric patients

• Perform routine lab procedures on premises (waived testing)

• Accurate record keeping and logging of all tests in-house or sent to outside lab per lab procedures

• Distribute lab results to appropriate providers and data entry personnel as needed

• Keep filing up-to-date

• Order supplies as needed

• Maintain quality control records

• Assists nurse supervisor with annual waived testing to other Phlebotomists, MAs, LPNs and RNs

• Responsible for laboratory orientation and training of all new Phlebotomists, MAs, LPNs and RNs

• Perform any other duties as requested by supervisor

Supporting clinical team to ensure effective patient flow

Assure patients' medical records are complete prior to visit. Scrub records in order to update physician on pending clinical updates for each patient. Huddle with physician/ nurse practitioner/ BH therapist prior to the beginning of the session to discuss various tasks that may have to be updated on each patient.

Greet patients in waiting area and escort to exam room.

Assist with admission process:

- Use double identifier to determine accurate patient information

- Document chief complaint or symptoms in the medical record

- Document current medications and prescriptions that need to be renewed

- Review records for immunization needs

- Perform EKG's per order of clinician

Instruct patient how to prepare for the physician or nurse practitioner (assisting, if necessary)

Anticipate and set up special equipment and/or supplies needed for the visit.

Alert the physician or nurse practitioner when the patient is ready and communicate pertinent clinical information.

Assist provider as required

Interpret or assist with accessing interpretation through telephonic access during visit as required

Assist patient through check-out process

Prepare room for next patient

Respond to needs to expedite visits and keep providers on schedules

Stock examination room

Assist physician or nurse practitioner with patient care during the visit

Adhere to hand hygiene and standard precaution guidelines.

Provide care appropriate to age group of patients in practice setting and document data per practice protocols:

- Take and record age-appropriate vital signs

- Measurements and recording of BMI- (height and weight)

Provide instructions for specimen collection -

blood (phlebotomy)

- clean voided urine

- sputum

- stool for occult blood

- rapid strep testing (drop off)

- UCGs (pregnancy tests)

- Assist with throat cultures and pap smears

Assist physician or nurse practitioner with patient examination, procedures, and treatments, as directed.

Perform other tests, procedures and treatments, as directed.

- simple, dry sterile dressings

- EKG

- Pulmonary function tests

Document testing/results per practice protocols

Assist the physician or nurse practitioner with work outside the visit related to managing a panel of patients.

Perform designated tasks related to tracking test results and may communicate normal test results to patient as directed by physician or nurse practitioner.

Receive patient messages, review with physician or nurse practitioner (teams) and take action as directed.

Expedite prescription renewals as directed by the prescribing provider.

Assist physicians and nurse practitioners in coordinating care with/making referrals to community agencies for non-clinical services by referring patients to the Resource Specialist on staff (team).

Maintain neat, clean, and safe exam rooms and treatment areas.

Assure patient care areas are neat, clean, and professional looking.

Assure exam and treatment rooms are properly stocked, equipped, and secured, as applicable.

Assure all equipment is in good working order.

Clean equipment after patient use per office protocols.

Promote patient/customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

Adhere to Human Resources policies re: attendance and dress code.

Adhere to customer service philosophy in all patient interactions.

Communicate appropriately and effectively with patient.

Function as an integral part of the patient care team

Interact in a professional, cooperative way with other staff and team members.

Accept delegated responsibilities in a positive manner.

Offer help to others when not busy.

Before leaving the practice for breaks/lunch, make sure adequate coverage is available.

Engage in constructive problem solving with team members.

Attend and participate in huddles and staff meetings on a regular basis.

Qualifications
SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.

Good communication skills

Good phlebotomy skills

Experience performing waived testing procedures

Sound judgment and problem solving ability.

Ability to prioritize

Ability to handle multiple tasks in a busy environment and see them through to completion

Accuracy and attention to detail.

Computer literacy (ability to use Microsoft Word, Microsoft Outlook, scheduling system, tracking tools)

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required

Basic Life Support certification required.

Certified in Phlebotomy for both adults and children required

Current Basic CPR certification required

EDUCATION: Specify minimum education and clearly indicate if preferred or required

Minimum of high school diploma, GED or equivalent required

Graduate of approved Medical Assistant program required

EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required

One to two years' experience, preferably in an ambulatory setting preferred.

EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.