Medical Assistant II - Braintree, Danvers, Foxboro
Massachusetts General Hospital(MGH)

Under the direction of the Practice Manager and Administrative Manager, the Medical Assistant supports the Braintree, Danvers, and Foxboro offices. The Medical Assistant is responsible for assisting physicians, nurse practitioners and nurses with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his/her training and skills. His/her primary roles are to assure efficient patient flow through the office; to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Crossed trained at the front desk to assist with phone calls, appointment scheduling, in-basket messaging, check in, check out, copay collection and other front desk duties

Crossed trained to cover a number of Pediatric Specialties departments including Pedi GI, Endocrine, Surgery, Urology, Cardiology, Food Allergy, Nephrology

Reviews provider schedules daily and weekly to plan patient care and formulates solutions for potential problems

Communicates schedule changes with providers

Greets patient in waiting room and escorts to triage room and exam room

Assures efficient patient flow through the office, triage room and exam rooms

Checks patient's identification using (2) patient identifiers - name, DOB and/or MRN

Adheres to hand hygiene and standard precaution guidelines

Instructs patient how to prepare for the physician or nurse practitioner (assisting as necessary)

Anticipates / sets up special equipment and/or supplies needed for the visit

Alerts the physician or nurse practitioner when the patient is ready and communicates pertinent clinical information

Helps develop and set up new Clinic Specialties when needed

Assists the physician or nurse practitioner with patient care during the visit

Assists patient through checkout process when visit is complete

Cleans and prepares room for next patient

Responds to needs to expedite visits and keep on schedule

Provides care appropriate to age group of patients in practice setting and documents data per practice protocols

Performs tests, procedures, and treatments as needed

Download glucometers, pumps and reports when needed during Diabetic Clinic day

Assists physician or nurse practitioner with patient examination, procedures, and treatments as directed

Documents testing / results per practice protocols

Enters vitals and test results into EPIC

Updates clinical paperwork as needed

Participate in daily morning huddles

Practice cost effectiveness measures

Assist in training new employees

Assists physicians, nurse practitioner or nurses in coordinating care with / making referrals to community agencies for non-clinical services

Maintains neat, clean and safe exam rooms and treatment areas

Assures exam, treatment and clean utility rooms are properly stocked, equipped, and secured as applicable

Assures all equipment is in good working order

Cleans equipment, exam rooms and triage room after patient use per office protocol

Promotes patient / customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs

Communicates appropriately and effectively with patient

Functions as in integral part of the patient care team

Interacts in a professional, cooperative way with other practice staff

Accepts delegate responsibilities in a positive manner

Offers help to others in the practice when not busy

Before leaving the practice on breaks / lunch makes sure adequate coverage is available

Engages in constructive problem solving with others in the practice as problems arise

Attends and participates in practice staff meetings

Performs all other duties assigned

Qualifications
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Knowledge of computer skills necessary including EPIC, Microsoft Outlook and Microsoft Office as required.

Exceptional organizational skills, flexibility to manage multiple tasks with accuracy and attention to detail

Ability to work independently, as well as in a team environment

Excellent and effective interpersonal and communication skills

Demonstrated ability to work effectively and courteously with various groups of patients, families, support staff, and providers

Demonstrated ability to problem-solve and function as a resource to other members of the team

Ability to resolve complex issues on behalf of the providers and the patients

Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies

Ability to Prioritize

Accuracy and attention to detail

HS Diploma Required

Graduate of an Accredited Medical Assistant program

1-2 years of Medical Assistant experience

Basic Life Support required

Nursing Assistant certification or other academic preparation may be considered in lieu of Medical Assistant certification

WORKING CONDITIONS:

Ambulatory Care Setting

EEO Statement
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.