NYC ACS IT Relationship Manager
Voyatek

Opportunity Details

Full Time NYC ACS IT Relationship Manager

New York, NY

Outcomes. Delivered.

Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of IT Relationship Manager within our NYC Administration for Children's Services team located in New York, NY.

Key Responsibilities:

Relationship Management and Communications:

• Serve as a point of contact for all technology advisory needs for the assigned divisions.
• Thoroughly understand program's business processes and underlying business need for a technical solution
• Work as an IT liaison between IT and program area.
• Attend programs leadership meetings to understand Divisions priorities. Timely escalation of issues to Senior Management
• Technology and Process Implementation:
• Advice programs on technology solutions/platforms that best meet their needs. Approve new software purchases.
• Work with programs to assist in development of their IT roadmap. Ensure IT alignment to the business.
• Perform market and comparative analysis for solutions that match the business need. Assess and enhance service catalog to match the incoming business requests.
• Identify opportunities for operational efficiencies.

Project Governance:

• Work with programs on project initiation.
• Work with Divisions to identify priorities for requests in pipeline.
• Score projects for business value and implementation complexity based on predefined scoring criteria.
• Identify cost estimates, procurement needs and implementation approach.
• Lead governance meetings for Divisions to showcase ongoing IT activity for the division.

Team Collaboration

• Schedules and attends meetings promptly.
• Meetings to be followed up with meeting minutes.
• Conduct meetings with precise goals and agenda ensure accurate and clear communication.
• Create a collaborative environment where there is free share of knowledge.

Mandatory Qualifications:

• Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience
• Minimum of five years of experience in at least two IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development
• Exposure to multiple, diverse technologies, platforms, and processing environments
• Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models
• Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt
• Experience working in a relevant industry is helpful, but not required.
• Experience in relationship /solution/ demand/customer success management.
• Experience delivering presentations to senior-level executives, business and technical audience.
• Excel verbal and written communication skills

We encourage you to apply if you think you are a good fit for us. Check out our career website for all open positions!

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $53.00 to $63.00

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must pass a comprehensive background screening prior to starting work. This screening may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. For certain positions, additional client-specific background screenings may be required in the future, in accordance with client requirements.

Voyatek does significant work with Federal and State tax and revenue authorities. If applicable, hires for these projects will be required to obtain a Federal Public Trust Clearance (Moderate Background Investigation). This clearance process may start upon offer acceptance; however, this clearance must be obtained prior to working on these projects.

Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

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