NYS IES PRD-20240926-382 Specialist Level 3 (Product Delivery Manager)
Voyatek

Opportunity Details

Full Time NYS IES PRD-20240926-382 Specialist Level 3 (Product Delivery Manager)

NYC, NY (Hybrid)

Outcomes. Delivered.

Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of Level 3 Specialist to join our NYS Integrated Eligibility System Team located in New York, NY. This role is On site, (then becomes Hybrid, 50% in office required) and is a long term contract, 28 months. The mission of the Integrated Eligibility System (IES) is to enhance the well-being of New Yorkers by transforming health and human service delivery through coordinated business practices, modernized technology, and strategic partnerships. IES will provide eligibility, enrollment, case management, and payment functionality for Health and Human Service programs currently served by the Welfare Management System, Benefits Issuance Control System and other State systems. IES will build on the successful opening of the New York State of Health (NYSoH) by leveraging assets created for the health benefit exchange to modernize the eligibility system for health and human service programs.

Key Responsibilities:

The Product Delivery Manager (or Technology Delivery Manager) is responsible for driving the end-to-end delivery of digital products and technology solutions that align with the organization's strategic objectives. Reporting directly to the Technical Director, this role requires a deep understanding of product delivery, strong technical acumen, and leadership skills to foster cross-functional collaboration. The manager will ensure the successful delivery of high-value products, focusing on user needs, market trends, and creating meaningful outcomes.

Key Responsibilities:

• Product & Technology Ownership: Lead the delivery of innovative products, collaborating with stakeholders to define the vision, value proposition, and key outcomes. Align products and technology initiatives with business goals and ensure consistent progress toward that vision.
• Strategic Alignment: Work closely with the Technical Director to ensure that all initiatives align with the organization's strategic objectives, prioritizing feature development based on business impact and customer needs.
• Stakeholder Collaboration: Partner with product owners, UX designers, engineers, and other stakeholders to translate user needs into actionable delivery plans. Drive clarity and ensure everyone shares a common understanding of product objectives and priorities.
• Technical and Product Leadership: Provide technical and product guidance to cross-functional teams, including development, architecture, and UX. Foster collaboration and ensure the teams are working effectively towards delivering valuable outcomes.
• Agile & Lean Methodologies: Promote Agile and Lean principles to create a culture of continuous learning, adaptation, and improvement across all product teams. Focus on iterative delivery and ensuring customer feedback drives product development.
• Value-Driven Delivery: Emphasize user value in all product decisions. Champion features that deliver the most value to customers and eliminate unnecessary work that does not contribute to product success.
• Product Metrics & Outcomes: Establish and track product success metrics (KPIs) to assess the value delivered, user engagement, and other key performance indicators. Use insights from metrics to drive improvements in product delivery and user satisfaction.
• Continuous Improvement: Lead efforts to optimize team performance and product quality, identifying opportunities for improvement and implementing new strategies for increased efficiency and effectiveness.
• Team Collaboration & Leadership: Cultivate a culture of innovation and teamwork across delivery teams. Encourage open communication and support a collaborative environment that enables the successful creation of user-centric products.

Mandatory Qualifications:

Level III- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a Specialist

Twenty or more years of experience managing product and technology delivery, including successful delivery of large-scale digital products.

Fifteen or more years of experience working closely with senior technical leadership, such as Technical Directors, CTOs, or CPOs, to align product and technology outcomes with strategic goals.

Desirable Qualifications:

Fifteen or more years of experience leading cross-functional teams, including developers, architects, UX designers, QA, and product owners.

Ten or more years of working experience in delivering impactful digital products in an Agile environment, with experience in both product and technical leadership roles.

Fifteen or more hands-on experience in optimizing product delivery processes to ensure efficient resource allocation and high-quality outputs.

PMP, PgMP, CSM or Agile certifications

Bachelor's degree in Computer Science, Information Technology, or a related field

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A range for this position would be $122.00-$132.00 per hour.

If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!

Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

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