Operations Manager
SGS North America Inc.

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Operations Manager is responsible for the daily function of business operations, including but not limited to, the extraction and analysis laboratories, sample management and client services. They coordinate the laboratory and operations to meet clients' expectations. The Operations Manager manages sample through put through the entire operation to ensure turnaround times are met while maintaining data quality that meets or exceeds industry standards. They are responsible for promoting a safe working environment and culture throughout the laboratory.

Job Functions

• Profitably manages the day-to-day function of SGS Environmental, Health & Safety (EHS) laboratory operation in line with budget targets and Group objectives focusing on analysis quality and sample throughput.
• Ensures effective business operations, including housekeeping, human resources, safety, quality, security, and environmental practices.
• Demonstrates good leadership through effective planning, delegating and empowering subordinates appropriately, and leading by example.
• Manages staff and instrumentation resources to maximize sample throughput and ensure that turnaround times are met.
• Implements best practices in the operation to maximize operational efficiency and maintain data quality that meets or exceeds industry standards.
• Works with technical staff to resolve client service and technical issues.
• Motivates and holds our employees accountable against specific performance objectives.
• Performs regular in department visits throughout the laboratory.
• Works in conjunction with the functional support groups to ensure a proactive and planned approach to budgets, human resource planning and the use of analytical instrumentation and information technology.
• Ensures we have evidence that verifies we are meeting industry and customer expected standards.
• Manages people and performance daily, acting quickly and decisively.
• Actively promotes a strong culture of safe laboratory practices and the maintenance of a safe working environment.
• Ensures top level strategy is implemented quickly and effectively in each laboratory location.
• Ensures staffing levels are appropriate for sample volumes and that staff are properly trained to perform their assigned duties.
• Performs other duties as required.

Qualifications

• Bachelor's degree in Science relate field or equivalent experience.
• 5 years of progressive laboratory management experience.
• Dependable and reliable individual; whose daily presence adds to the success of the Organization.
• Ability to follow instructions independently, with little or no supervision.
• Ability to design optimal solutions for problems and work with others in solve large complex problems.
• Excellent interpersonal and communication skills (verbal and written) with the ability to effectively present information and respond to questions from individuals and/or groups both within the organization or while representing the organization.
• Excellent time management skills which includes the ability to balance multiple projects concurrently (with different deadlines) and arrange the resources necessary to accomplish them.
• Knowledgeable about a wide range of Environmental Testing Protocols and Certifications.
• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

This position pays $87,000-$100,000 (dependent on experience). This position is not overtime eligible.

In addition, your compensation package includes the following benefits:

• Participation in the Company's benefit programs coincident or following the first of the month in which you are hired.
• Immediate eligibility to participate in the Company's 401K Retirement Plan
• Paid vacation
  • Four (4) floating holidays annually
  • Seven (7) company observed holidays paid
  • Sick time accrual

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback. Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

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Job Location

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