Operations Support Manager - PMO Lead
American Bureau of Shipping (ABS)

The PMO Lead manages service delivery across the team to ensure successful execution and coordination of short-term, mid-term, and long-range planning on projects and tasks. The Operations Support Manager will be responsible for analyzing performance against set objectives and budgets for projects, as well as ensuring work is completed on schedule and to the client's satisfaction. This individual will be responsible for leading and maturing the PMO, while fostering a culture of collaboration, accountability, and excellence. This role involves ensuring that both Risk Cyber and Tech Cyber adheres to standards and best practices, delivering program excellence for our clients.

The preferred candidate for this position should be located in the DC Metropolitan area.

What You Will Do:

• Manage service delivery across the team to ensure successful execution and coordination of short-term, mid-term, and long-range planning on projects and tasks.
  • Responsible for preparation of materials, scheduling, supporting inter-departmental projects and interactions.
  • Follows up with project team and clients to ensure work is completed on schedule and to client's satisfaction.
• Identifies existing or potential problem areas within the area of operations and implements corrective action.
• Analyzes project performance against set objectives and budget for projects and reports to senior leadership.
• Engage with cross functional teams to support resource planning, collaborating with the operations team on enhancing execution of projects, suggesting ways to improve operational support activities, and responding with proposed solutions.
• Develop relationships with existing internal customers and key stakeholders to identify new opportunities to increase efficiency and enhance collaboration amongst the team.
• Generate operational excellence through anticipation of stakeholders needs and execute accordingly.
• Serves as a mentor and coach to senior operations support professionals, actively honing operational support skills in others and development of customer intimacy with internal and external stakeholders.

What You Will Need:

Education and Experience

• 10+ years of relevant experience including leading and developing high-performing teams in a matrixed environment. Experience managing Cybersecurity projects is a plus. Experience managing a PMO is strongly preferred.
• Bachelor's degree in business administration or project management or equivalent experience required; advanced degree preferred
• Project Management Professional (PMP) Certification required.
• Must be able to obtain a Secret Clearance.
• Must be located in the Washington D.C. Metropolitan area.

Knowledge, Skills, and Abilities

• Ability to gain, retain, comprehend, and transfer knowledge to other members of the team.
• Ability to serve as a mentor/coach to senior operations support professionals and actively hone operational support skills in others.
• Ability to actively listen to the needs of our clients by receiving shared information, assessing the information provided, and generating probing questions to better understand the information.
• Possess a firm understanding of business to formulate and implement opportunities for enhancing effectiveness and efficiencies across the business unit.
• Openly accepting change is a part of business evolution to meet the needs of our clients, provides recommendations to enhance business, and drives change across the business unit.
• Understands key performance indicators and their significance to the business, and able to take action to drive results amongst the business unit.
• Ability to plan and deliver outcomes.
• Seeks feedback and uses Root Cause Analysis to improve performance.
• Must understand departmental goals and holds self and team members accountable for keeping commitments and high standards.
• Must be dependable, highly reliable and follow through on all assignments
• Ability to demonstrate independent, objective, open-minded thinking with strong diligence and sound judgment.
• Effective multi-tasker with a proficient level of time management skills.
• Advanced proficiency in English (both written and verbal)
• Must have advanced skills in Microsoft Word, Excel, PowerPoint, and Visio
• Adept at communication, negotiation, and people skills with the ability to influence and collaborate effectively at all levels.
• Demonstrated expertise in project methodologies, tools (Jira, MS Project, PowerBi), and best practices
• Working knowledge of the ABS Health, Safety, Quality and Environmental Management System
• Experience managing Cybersecurity projects is a plus.
• Experience managing diverse types of contracts.

Reporting Relationships:

Reports directly to Senior Program Manager, Cybersecurity. May or may not have direct reports.

Salary Range: $95,000-130,000

ABOUT US

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

About Our Benefits

ABS Group proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers additional support in personal wellness, including work-life services. ABS Group also offers a 401K plan with a generous company match, subject to plan requirements.

Equal Opportunity

The ABS Group of Companies is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs

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