Outbound Call Center Manager- $75k-$85k
Roth Staffing Companies

Summary:

Manage the Call Center Department's outbound call center, assign daily tasks, and provide campaign progress reports.

Job Duties/Description:

• Manage staffing to meet business needs.
• Supervise outbound call activities and conduct performance reviews.
• Train and develop Outbound Call Center Representatives.
• Delegate responsibilities and prioritize projects.
• Provide floor support and manage workflow.
• Ensure efficient and accurate completion of campaigns.
• Set daily, weekly, and monthly objectives.
• Update other departments on task progress.
• Collect and present monthly procurement data.
• Handle challenging outbound call situations and perform functions as needed.
• Maintain professional company representation.
• Generate new business and maintain client relationships.
• Attend required trainings and meetings.
• Resolve partner and staffing concerns professionally.
• Perform additional tasks as assigned by the Director of Operations.

Supervisory Responsibilities:

• Supervise 12-30 outbound call center employees.
• Execute supervisory duties per organizational policies and laws, including hiring, training, performance appraisal, and problem resolution.

Requirements:

• 2-4 years of call center management experience.
• 2-4 years of sales and customer service experience preferred.
• High school diploma or GED.
• Proven leadership in a call center.
• Knowledge of advertising laws and branding compliance.
• Experience in implementation planning, effective communication of changes, and managing deadlines.
• Ability to handle multiple priorities, meet deadlines, and manage stress.
• Proficient in relationship and contract management systems, Word, Excel, and Outlook.

Additional Info:

• Pay rate: $75k-$85k
• Schedule: 8:30 am - 5 pm, Monday - Friday
• Location: 100% in office in Plymouth

Benefits:

• Medical, dental vision
• 3 weeks PTO to start
• 3 floating holidays
• 8 company holidays

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

This job has expired.