Patient Service Representative
Meharry Medical College

Responsible for checking the medical insurance of clients before scheduling, instructing patients about their rights and responsibilities upon arrival to clinic entrance, and update their insurance status. She/he will educate clients on treatment adherence, Ryan White programs, caps and charges, and invite them to participate in patient satisfaction surveys. She/he will refer clients' complaints and requests to appropriate staff. This full-time Meharry position will be based at its satellite clinic, the First Response Center.

Daily Operations

• Serve all clients with cultural humility and respect everyone's dignity.
• Answer phones in a courteous and professional manner; greet all patients and confirm their appointment time; direct patient flow to assure smooth activity;
• Accurately schedule all patient appointments and return appointment based on provider information
• Obtain and verify the patient demographic information including all insurance information required by the appointment system
• Perform duties of signing and closing out E-Clinical Works for each patient.
• Open and sorts mail; monitor waiting room activities; maintain clean waiting area.
• Perform other related duties as assigned.

• Ability to be trained in e-Clinical Works and CAREWare
• Accurate data entry skills with knowledge of basic key boarding
• Professional and courteous telephone skills
• Excellent oral and written communication skills with ability to communicate clearly by telephone or in person
• Knowledge and thorough understanding of medical office procedures
• Knowledge of confidentiality and release of information (HIPAA training will be provided)
• Ability to work under pressure
• Skilled at managing multiple priorities independently
• Sufficient knowledge of insurance plans (Training will be provided)
• Ability to operate computer and multi-function printer, general office equipment, and telephone equipment

• High school diploma or equivalent is required, preferably with two (2) years' experience as a medical/dental receptionist, insurance processor or a similar position in a medical/dental office, hospital, insurance company health plan or other health related facility. Experience with computerized scheduling and billing systems desirable; bilingual highly desirable.