Patient Service Representative - Float
American Cybersystems, Inc.

Innova Solutions is hiring for a Patient Service Representative - Float

Position type -Full time, Contract to Hire
Locations - Will float to Syracuse locations, Oneida , Camillus, Liverpool, Baldwinsville and Fayetteville, NY (Monday - Friday)

As a Patient Service Rep Float you will:

• Answers the telephone and takes accurate messages
• Triages calls or handles certain calls that are appropriately handled by a Front Desk Clerk (e.g. rescheduling of appointments).
• Schedule all new patient and follow-up appointments.
• Responsible for chart preparation.
• Reviews the patient orders and makes sure that all pertinent information has been placed in the chart for the following days' appointment.
• Responsible for seeing that medical record is returned to the proper location at the end of each day to be filed.
• Receives, screens, and reviews documents for completeness, content, and accuracy including assuring that the appropriate signatures are present on all documents prior to filing them in the medical record.
• Ensure that tests that have been ordered are reflective of the specifications of their insurance company and the appropriate referrals or authorizations have been obtained.
• Responsible for making sure that all patient-related information has been reviewed by the physician prior to filing.
• Searches for and collects information/patient records/data using institutional systems.
• Responds to routine requests for information via telephone, written, or in-person and refers to the appropriate staff.
• May provide standard answers to questions.
• Verifies insurance eligibility by asking to see the patient's insurance card and making a copy of the insurance card for the chart.
• Assures that the most recent insurance information is available in the system. Obtains or initiates insurance authorizations as needed for patient care.
• Documents per departmental policy.
• Assures that tests ordered are reflective of the specifications of the patient's insurance company contract. If not, notifies the M.D and the Clinical Manager.
• Obtains release of information forms from the patient (or his/her representative) as necessary.
• Responsible for completion of form letters for return to work, release from work, to obtain or release medical records, and other specific letters as requested.
• Responsible to assist with chart label preparation and patient database updates.
• Responsible for sending written correspondence for appointment changes and no-shows letters to patients.
• Participates in the filing of information and maintenance of the medical records for patients not scheduled for the following day after the information has been reviewed by the attending physician

The ideal client will have:

• High school or equivalent and two years of clerical support experience, preferably in a medical setting. Will consider equivalent combination of education and experience.
• Computer skills, proficient with MS Office applications (Word, Excel), knowledge of EPIC, strong organizational and time management skills and excellent verbal and written skills are preferred

Qualified candidates should apply now immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Your name - Linda Steele
Title - Sales Manager
linda.steele@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $15 - $21.63 an hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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