About Us
North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.
We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers.
With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement! Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.
Location
We are located at 414 Haverhill Street, in Rowley, MA. As a Family Medicine office, we provide physical examinations, routine health screenings and preventative care for infants through adults. This office is open Monday-Friday, 8am-5pm.
Are you ready to bring your exceptional skills to this innovative practice and join us in driving medicine forward?
General Overview
We are seeking a full time Patient Service Representative to support our call volume, fielding approximately 70 inbound calls per day and approximately 10 outbound calls per day. Responsibilities include scheduling appointments, answering questions, providing patient follow up, and troubleshooting problems. The goal: ensure that our callers receive timely, efficient, and high-quality service.
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
Qualifications
Qualifications
Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for the work, everything else can be taught.
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