Resident Service Coordinator
Volunteers of America - National Services

Come join our awesome team as our Resident Service Coordinator with Rochester Homestead! We offer generous benefits and a great work environment!

Rochester Homestead is part of Volunteers of America National Services which serves as the housing and Healthcare affiliate of the Volunteers of America parent organization.

Resident Service Coordinator Job Highlights:
•403(b) Retirement Plan
•Career Scholarships
•Quality training, continuing career education and leadership programs
•Medical, Dental and Vision
•Pay in Lieu Option
•Paid Time Off

Pay: TBD (Based on Experience)
Wave all benefits and receive 18% pay increase with the Pay in Lieu Option!

Schedule: This is a Fulltime position, M - F, with some weekend availability, as required.

About the Job: The primary responsibilities of the position are to ensure a high level of resident satisfaction through proactive programs and service recovery opportunities. This position will work with the Leadership team and team members in the organization to ensure proper service delivery is meeting the expectations of the residents and the organization.

Essentials: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plan and implement policies and procedures that ensure effective operations of all Independent Living apartments on campus.
• Greeting guests at the time of move in/admission. Check ins with tenants to ensure needs are being met.
• Coordinate and assist with transfers, room changes, discharges and move ins.
• Participate in monthly advocacy meetings and tenant town hall meetings.
• Work with the sales and marketing director for internal and external marketing efforts.
• Communicate effectively and accurate between prospective resident and community team members including coordination of health assessments and move-ins.
• Assists with offering tours to prospective customers and admissions.
• Provide and/or arrange for meeting with all new residents. Identify and provide for the social, emotional, spiritual and psychological needs; assist with resident orientation and adjustment to environment.

Qualifications: The primary responsibilities of the position are to ensure a high level of resident satisfaction through proactive programs and service recovery opportunities. The requirements listed below are representative of the knowledge, skill and/or ability required.

• High School diploma or equivalent.
• Minimum of one year of social work experience, preferably in a long-term healthcare setting; knowledge of long-term healthcare and public health settings; familiarity with Federal and State regulations and requirements for long-term care.
• Ability to read, speak and write fluently in English; excellent communication and phone skills; ability to prepare written assessments and correspondence; ability to read and interpret rules and regulations.
• Ability and willingness to work flexible hours, such as during evenings and weekends, for planned activities and special events, family meetings and conferences, and as necessary.
• Ability to perform several job functions at once.

Preferred Qualifications:

• Experience in the Healthcare Industry

At Rochester Homestead, our approach to care grows out of respect for the human spirit and the belief that the right to dignity doesn't diminish with age. Compassion, empathy, personal attention and concern for emotional and spiritual wellbeing are at the core of how we help every resident feel cherished and at home.

Take pride in helping others, and join us today!

Volunteers of America National Services requires COVID vaccination for all employees, volunteers and contractors. We care for individuals who are most susceptible to advanced COVID illness and death. We are committed to providing the safest environment possible for those we work alongside, and for those we serve. We have a formal process for, and do consider religious and/or medical requests for exceptions.

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.

#LI-NM1

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