RESPONSIBILITIES:
Kforce has a client that is seeking an experienced Service Coordinator Representative in Anaheim, CA. The Coordinator will be responsible for generating service orders, purchase orders, outsourcing of subcontractors, scheduling technicians, and negotiating labor and material prices with subcontractors. Key Tasks:- Service Coordinator Representative will manage projects from start to finish
- Assign work orders and enter projects into database
- Locate technicians geographically to perform service
- Track and report field technicians project completion
- Report technician issues/findings
- Proposal estimation with cost breakdown of material, labor, etc.
- Proposal follow-up with customer, acknowledge approval and update timing proposed
- Shipping - notify of product completion and communicate expectations
- Revise existing purchase orders and/or general new purchase order
- Communicate expectations (notify product of expected delivery date)
- As a Service Coordinator Representative, you will update customer on project completion
- Provide the before and after photos via E-mail or customer website respectively
- Invoicing - Subcontractor and preparation of customer invoice package
- Mail invoice packages to customers respectively
- Maintain each project with detailed backup documents electronically in the designed client file
REQUIREMENTS:
- High School diploma/GED or equivalent
- 2-5 years of work experience in customer service
- Must have strong oral and written communication skills
- Excellent organizational skills
- Good judgment and ability to interface with all levels of personnel
- Working knowledge of Micro Soft Word and Excel and Outlook
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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