Practice: Managed Services
Position Title: Service Desk Agent
Position Location: Various Office Locations
Reports to: Team Lead, Service Desk Agent
Job Summary:
The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.
FLSA Status:
Non-Exempt
SOC Occupational Code:
43-4051
EEO-1 Job Category:
3
Essential Functions:
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