Service Technician
Siemens Medical Solutions USA, Inc.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably. A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services - as well as further technologies in the growing market for therapeutic and molecular diagnostics.

Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence, they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.

Apply now as a Service Technician as part of the CS MI PET Fleet Care (SHS CS MI FC PET) team. This position is based in Knoxville, TN (working remotely will be considered depending on qualifications).

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Service Technician, you will be responsible for :

• Delivering world class resolution management support to our regional support centers and business partners worldwide using the current service processes within Siemens Leads in complex product support to customers remotely via complaint handling processes, telephone, e-mail, and fax and documents accordingly.
• Involved in on-site and in-house troubleshooting for the most complex products and other related products to customers.
• Assists in programs to increase customer satisfaction.
• Provides information to the field via service knowledge bulletins.
• Provides recommendations of the most complex product needs of the customer to product design group.
• Leads coordination for new product introductions as they relate to Headquarter support.
• • Key Responsibilities:
  • Pre-empts potential problems and provides effective solutions in reaction to application of concepts, techniques, knowledge, or processes.
  • Displays original thinking in applying principles, theories, and concepts on a wide range of problems.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• You have a very good understanding of the CS processes.
• You understand the service country operations and their respective needs.
• You are familiar with and have a good technical understanding of the MI product portfolio.
• You are comfortable and knowledgeable about the Siemens Healthineers processes and its departmental functions (who to go to).

Required skills to have for the success of this role

• You have excellent inter-personal skills in cross departmental communication.
• Excellent spoken and written communications skills
• Working knowledge of MS Office Applications (Word, Excel, Outlook, and PowerPoint)
• Self-starter that loves working in a team-oriented environment
• Excellent troubleshooting skills
• You exhibit outstanding follow-up skills and drive to bring issues to closure.
• You bring five or more years of experience in the design, development, manufacturing, testing or service of CT or PETCT equipment. Two or more years of field service and / or regional support experience is preferred, but not required for the right candidate.
• You understand the overall CS MI business and how it fits within the overall MI success.
• You are passionate about the MI Service business and are willing to work outside the normal working hours as urgent issues arise.
• Domestic and International Travel, up to 60%. Must have the ability to travel on short notice (< 24 hours).

To find out more about our Molecular Imaging business, have a look at https://www.siemens-healthineers.com/en-us/molecular-imaging

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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