Servicing and Support Assistant Manager
Lake Trust Credit Union

Servicing and Support Assistant Manager

More Than A Job!

Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.

Benefits Include

• Financial wellbeing services

• 401(K) matching with up to 5% match

• Reduced health insurance

• Employee wellbeing services

• DE&I initiatives

• Work-life integration

What You'll Do

The Servicing & Support Assistant Manager is passionate and enthusiastic about inspiring team members and pursuing operational excellence. This person is agile and thrives on coaching and developing others. They are committed to assisting the Servicing & Support Manager and working closely with other business units.

Be an advocate for our team members while helping to reach and exceed Lake Trust goals and Strategic Initiatives. Primary responsibilities are to assist the Servicing & Support Manager in managing daily activities of the Servicing and Support team to assure the team is supporting Onstage team members as well as LTCU members with deposit accounts and other related functions. Assist the manager in overseeing department employee performance and the day-to-day operations including coaching, scheduling, escalations, monitoring workflow in all areas, and leading team meetings. Assist in directing a high performing team, including communicating and coordinating resources to support strategy implementation.

• Perform all department functions and duties in compliance with rules, regulations, policies, and bylaws.
• Plan and direct the team ensuring their daily, weekly, and monthly functions are completed in an accurate, efficient, and effective manner.
• Assist the manager in overseeing Member Service Support policies and procedures to ensure they comply with audit and regulatory requirements. Ensure they are easily located in the Solution Center and are updated regularly. Oversee the creation of new articles as needed.
• Monitor and oversee Support Requests to ensure timely & accurate responses according to SLA's

• A BA/BS Degree and/or a combination of education and experience.
• Minimum of four (4) years of financial institution experience
• Minimum of 2-3 years of supervisory and/or coaching/mentoring experience required or demonstrated leadership ability within the organization.

• Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
• Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
• By prioritizing member wellbeing, which leads to increase engagement, improved team dynamics, higher levels of motivation and a stronger community culture.