Specialist, Order Management
Becton Dickinson NA

Job Description Summary
EDI Order Management Specialist is responsible for resolving customer EDI order errors/issues are corrected and released in a timely manner for fulfillment.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is o ur Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

POSITION SCOPE

Reporting to the Lead/Supervisor, for the Order Management Team, the EDI Order Management Specialist is responsible for resolving customer EDI ordering issues to ensure accurate and timely order fulfillment. The Specialist must have superior organizational and multi-tasking skills and broad knowledge of business processes. Must be able to communicate effectively (verbal and written) with both internal and external technical and non-technical groups and have demonstrated presentation and documentation skills. The candidate should be self-motivating and able to work independently while sharing knowledge and mentoring other team members. Ensures all departmental objectives, metrics, and measures are achieved. This role will help promote the growth and adoption of best-in-class operational processes for the organization.

RESPONSIBILITIES

• Ensure policy adherence, order accuracy, service, and quality interactions, and that all department measurements are met. Follow established procedures, practices, and policies for Department and for the Quality System. Ensure adherence to regulatory business and department guidelines, policies, and procedures.
• Using data and provide feedback to identify opportunities and implement programs to increase EDI touchless order capabilities.
• Aim to development needs through coaching, mentoring, and direct feedback so associate development meets current and future organization needs.
• Working with internal and external customers to increase EDI touchless ordering while meeting all established metrics and KPIs.
• Ensure EDI orders are fixed and released in alignment with SLAs to ensure no customer or BD operations impact.
• Managing your workload responsibilities are in alignment with department and corporate policies and procedures
• Escalating items to management that may have a negative impact on our internal and external customers

POSITION REQUIREMENTS

EXPERIENCE:

• Minimum of 1 year experience with ERP system(s)
• Minimum of 2 years' experience in a similar role (export, logistics, order management, customer service)
• Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical)

COMPETENCIES:

• Team player with impactful verbal and written communication skills
• Ability to influence without authority
• Strong attention to detail
• Strong customer focus and a track record of implementing best-in-class service levels
• Ability to build strong relationships with relevant stakeholders
• Skillful at setting priorities, meeting deadlines, and managing multiple tasks
• Versatile learner with the ability to function in a changing environment
• Action-oriented and results-driven, independently seek continuous improvement opportunities
• Must be self-motivated and can be productive with little or no direct supervision
• Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook)
• Beginner to Advanced Microsoft Excel skills preferred

EDUCATION:

• A high school diploma plus 3 years of experience.

SUPERVISION:

• Has direct reporting relationship for: Order Management E-Business Team

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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Primary Work Location
USA TX - San Antonio

Additional Locations

Work Shift
NA (United States of America)

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