Sr. Director Operations--Water/Wastewater Utility
American Water

Requisition ID: 107097

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Primary Role

Manage both the field operation and production areas in a state or state district ensuring cost effective, high quality customer service and operational integrity.

Key Accountabilities

• Develop operations strategies and direct and manage the field operations and production for water and wastewater operations in the state/state district. Full profit and loss responsibility to implement best operating and safety practices to promote continuous improvement, innovation and excellent customer service. Ensure that operational integrity is maintained, including regulatory compliance in all facilities. Provide strategic and operational input to annual business plans, control budgets for responsible areas, and ensure that operation and financial targets are met or exceeded.
• Lead, motivate and develop staff in assigned operations areas. Build shared commitment to improving business performance, and develop both individual and team capabilities in both union and non-union environments. Drive performance by linking business units' objectives to company goals and values. Communicate a shared vision, energize and empower staff, and champion safety and diversity.
• Work with the state president and engineering staff to develop the strategy and priorities for capital investment programs and drive the effective implementation of such programs.
• Support the business development function in the state. Assist in finding and subsequent thereto perform due diligence and operational analysis and ensure effective integration and performance of acquisitions and contract operations.
• Establish relationships with and serve as operational contact for political and civic leaders, customers, and other key external stakeholders. Support and assist the state president in maintaining and enhancing such relationships state-wide.

Knowledge/Skills

• Extensive knowledge of the regulated water and wastewater utility business and its operations.
• Knowledge of the applicable regulations, requirements and trends impacting the water and wastewater business, both regulated and nonregulated, as it exists throughout American Water locations and areas of new business opportunities.
• Knowledge of the assessment of operating practices and the establishment of best practices.

Experience/Education

• Minimum 10 years' experience successfully managing operational areas in multiple locations with represented employees.
• Bachelor's degree in operational discipline, management or related discipline.
• Masters' degree preferred.

Travel Requirements

• Up to 50% travel throughout the state.
• Valid driver's license and acceptable driving record required.

Other

• This job is specific to a large district of a large state and must have P&L responsibilities for both field operations and production functions.

Competencies

• Drives Safety Culture
• Drives Vision & Purpose
• Strategic & Learning Agility
• Political & Organizational Savvy
• Builds Effective Teams & Network
• Situational Adaptability
• Persuades

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Nearest Major Market: Scranton
Nearest Secondary Market: Wilkes Barre

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