Sr. Manager, Digital Product Owner
Hyundai Capital America

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement

What to Expect

The Digital Product Owner will be responsible for leading the digital vision, strategy, and roadmap for HCA's Digital Products, in support of the HCA enterprise digital roadmap. This role will drive innovation and provide digital thought leadership to various internal and external stakeholders, including internal HCA departments, OEM digital teams, and HQ global matrix partners. The primary focus of the role will be on collaborating with key business and IT partners and vendors to manage the digital and technology solutions that will shape the direction and future of HCA's product offerings and channels. The Product Owner will be expected to work independently, and interface with senior leaders across HCA to socialize and drive innovative solutions and communicate their value. This is a highly visible position and will require collaboration and integration across several departments. This role will also be heavily involved in creation of technology roadmaps, facilitation and creation of business requirements, business cases, vendor selection processes, and communications to drive executive approvals. This position may have supervisory responsibilities.

What You Will Do

1. Lead the digital and technology vision, strategy, and roadmap for HCA's Digital Channels; work with business leaders to understand problems, current/future requirements, and define and shape innovative solutions.

2. Collaborate with internal and external partners to translate the strategic vision into priorities, goals, and a roadmap of features and enhancements that drive extraordinary customer experiences.

3. Lead in identifying digital capabilities and emerging technologies; assess their impact, strategic fit, opportunities, and risks to shape the strategic direction of innovation efforts.

4. Effectively communicate recommendations to socialize strategies and build consensus/approval with varied audiences, ranging from executives, business and IT teams, and Corporate Strategy.

5. Perform best practices benchmarking studies by leveraging all available sources including internal/ public information and SME interviews and provide valuable implications for HCA to close technology/innovation gaps against best-in-class market players.

6. Manage/leverage vendor relationships to deliver design thinking, proof of concepts, and associated business and system requirements; support all required project governance materials.

Qualifications

What You Will Bring

• 8+ years of experience in a strategic or digital product management role with exposure to a dealer/customer facing environment and/or back office operations

• Preference of 2+ years of digital product management or digital marketing experience

• Previous experience working on customer experience strategy preferable

• General knowledge of the Auto Finance Industry

• Prior consulting experience a plus

• Bachelor degree required; MBA a bonus

• Understands strategic perspective and is able to deliver results in a climate of rapid change.

• Working knowledge of HCA business, workflows, and supporting systems; ability to close business gaps with research and learnings on innovative technology-based solutions.

• Experience in product management, software product lifecycle, roadmap development, backlog management, user story creation, Agile Scrum team experience preferred.

• Working knowledge of web application development and familiarity with technology trends is highly preferred

• Comfortable making decisions supporting change and recommending new approaches to the way we do business.

• Strong Interpersonal skills and an ability to influence corporate direction working closely with senior management and excellent oral/written skills.

• Familiarity with Personas, Customer Journey mapping and analytics

• Excellent oral and written communication skills, including the ability to effectively present to senior management.

• Working knowledge of system architecture, connectivity, and related concepts is helpful.

• Ability to effectively handle multiple projects and/or vendor relationships simultaneously with close attention to detail and process.

• Project management skills and demonstrated competency with research, analysis, and project leadership.

• Skilled with project and presentation software including PowerPoint, Visio, MS Project, Excel, Access, and Word.

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.