Supervisor, Contracts
AMN Healthcare Inc.

Job Description

Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!

Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.

Why AMN Healthcare? Because You Deserve the Best:

• Forbes Recognition: We don't just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes' prestigious lists not once but twice! We're among the "Best Large Employers for Women," a testament to our commitment to excellence.
  
• SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the "Rapidly Advancing Staffing Firms," we have no plans to decelerate in the future.
  
• Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.
  

Job Summary

The Supervisor, Contracts leads the Contract Administrator Team to perform at the highest level of quality and accuracy by organizing day-day workload and embracing the principles of a High-Reliability Organization. The role is responsible for coaching the team to meet goals by identifying needs, supporting individuals' development, opportunities and resolving escalations expeditiously. The incumbent performs Contract Administrator duties.

Job Responsibilities

• Promote a team atmosphere within the Department by modeling strong customer service, morale, and teamwork philosophies to heighten engagement.
  
• Demonstrate high-level expertise in all areas of the department, contracts, credentialing requirements, clinical knowledge of disciplines, specialties and settings, and system functionality. Understand VMS systems.
  
• Allocate team resources to address volume fluctuations, assign tasks and ensure timely and accurate completion. Review contracts, placements, applicable reports and conduct quality checks.
  
• Conduct regular individual meetings (1:1s) with team members to assess production results and progress to develop future performance and discuss team member obstacles & dynamics. Ensure successful onboarding and training of new team members
  
• Address performance issues timely and in collaboration with Manager; coach performance and behavioral issues directly with team members by investigating and diagnosing root cause to determine appropriate course of action.
  
• Collaborates with internal partners to implement regulatory mandates.
  
• Resolve escalation requests by investigating and troubleshooting with internal and external stakeholders to resolve satisfactorily.
  
• Support clients' calls in collaboration with leaders and negotiate contracts, partner with internal stakeholders to secure timely contract implementation.
  
• Evaluate processes and guidelines to increase volume, improve turnaround time and/or accuracy. Proactively and consistently manage multiple projects and meet deadlines. Support IT enhancements to improve performance, time, or cost.
  
• Assist Manager to facilitate meetings and activities related to day-day operations.
  
• Demonstrates ability to manage complex issues while maintaining a flexible positive, cooperative demeanor; adaptability to meet periodic changes in departmental needs.
  
• Other duties as assigned.
  

Key Skills

• Leadership
  
• Organized & Efficient
  
• Highly Motivated
  
• Sophisticated knowledge of Microsoft Office suite
  
• Excellent written and verbal communication
  

Qualifications

Education & Years of Experience

• High School Diploma/GED plus 2-5 years of work experience
  
• Associate degree or equivalent combination of education and experience
  

Certifications

Bachelor's Degree

• AMIE, Salesforce or similar ATS system tracking

Additional Experience

• 4 years of exceptional performance in Credentialing or Compliance
  
• 2 years of Client Contract Administrator experience
  
• Yellow belt certification
  

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
  
• Team Members must have the ability to operate standard office equipment and keyboards.
  

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

• Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

Pay Rate
$74,500 - $88,500 Salary
Final pay rate is dependent on experience, training, education, and location.

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