Systems Engineer II
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a Systems Engineer II in Remote opportunity.

Role Description

• Strategic Execution: Lead the execution of hardware strategy and customer service policies across Fanatics Betting and Gaming, ensuring the successful deployment, adoption, and communication of technologies to support rapid growth.
• Hardware Strategy Maintenance: Maintain and continuously update the hardware strategy and customer service best practices to drive business objectives. Ensuring all company devices adhere to defined Information Security Policies/Procedures.
• New Business Support: Support the organization's new business growth through project planning, execution, and hypercare for new location buildouts.
• Collaboration: Collaborate with the IT support organization to understand and address the impact of workspace IT decisions.
• Technical Issue Resolution: Lead efforts to resolve complex technical issues, including those related to hardware, software, and network components.
• MDM Management: Manage and optimize core MDM platforms such as WorkspaceOne, Intune, and Jamf for client devices.
• Customer Service Excellence: Strive to achieve the highest levels of customer service and employee satisfaction.
• Travel: Ability to travel up to 25% to support various projects and initiatives.

Skills & Requirements

• Experience: 5+ years of IT experience, with a focus on workplace IT and end-user support, which includes leveraging ticketing systems such as JIRA.
o Asset Management and Inventory control - stills in Jamf and Work Space One or Intime, Airwatch or another VMWare product.
o Retail Deployment - experience installing hardware - PCs, Laptops, Point of sale machines and will do light AV work.
• Hardware Management: Proven experience in comparing, selecting, and maintaining end-user hardware equipment.
• MDM Expertise: In-depth knowledge of MDM best practices and managing platforms like WorkspaceOne, Intune, and Jamf. Solid knowledge of both Windows and macOS.
• Asset Platform Support: Extensive deployment and support experience with asset platforms including Windows, Mac, Chromebook, and Linux.
• Initiative: A self-starter who is proactive and eager to tackle problems and tasks head-on.
• Cloud-Based IT Systems: Proficiency in managing corporate assets through cloud-based IT systems.
• Construction Project Experience: Experienced in handling new construction projects, encompassing hardware setup and systems such as AV, CCTV, and building security systems.
• Automation Skills: Demonstrated success in automating system deployments with a focus on ZTE (zero touch enrollment).
• Certifications: Jamf 200/300/400, VMware Certified Professional, Microsoft 365 Certified: Endpoint Administrator Associate.

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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#1164706 - Michelle Salanitro