Technical Service Specialist (Remote, USA)
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Technical Service Specialist (Remote, USA)

Work Mode: Remote

Location: Remote USA

Under the direction of the Manager - Technical Services, the Technical Service Specialist provides after-sale service support to Kohler Power distribution channel(s) primarily in, but not limited to, the Residential, Portable, and Power Product markets. This support includes technical troubleshooting, technical information assistance, application data, warranty processing assistance, and distributor/dealer training in a back-up role.

SPECIFIC RESPONSIBILITIES

• Provide informative and technical advice to distributor and dealer technicians by telephone, e-mail, and field visits regarding proper generator maintenance, repair, operation and training. This service is necessary to provide a gracious after-sale experience, high levels of customer satisfaction, and repeated sales.
• Aid and support distributors, dealers, and OEMs with applications, installations, and field start-up of new products.
  
• Warranty claims review and processing, as well as, providing technical assistance to the Warranty Coordinator regarding validity of warranty requests by distribution channel(s) and customers to ensure efficient and just processing of the claim can be made.
• Perform assignments delegated by the Manager - Technical Services and assist them in all functions necessary to administer generator service policies. This is essential for consistent administration of warranty service policies.
  
• Analyze field reports, production complaints, laboratory prototypes, advise and assist in development of industry leading products.
• Consult with Engineering, Warranty Inspection, Quality, and Production Departments regarding reoccurring field failures so all departments are aware of the specifics so corrective measures can be taken.
• Provide consulting service for the Technical Publications Department as necessary in the preparation of manuals, bulletins, and other service and application related material. This includes review of rough drafts for technical accuracy and adequacy of the intended purpose.
• Provide technical assistance and advice to Sales Administration regarding interpretation of certain orders and development of the proper lists of parts for specific repairs. This aids in expediting the proper parts to the customer in a timely fashion ensuring world-class uptime.

RELATIONSHIPS AND CONTACTS

• Supervisory Relationships: Reports to Manager - Technical Services

Organizational Relationships:

• Daily communication within Technical Service Team. Escalation of issues to Sr. Technical Service Specialist
  
• Provide additional technical support, repair direction, and/or warranty guidance for escalations from the Technical Service Representative team.
  
• In the rare occasion, bundle unresolvable escalations into a comprehensive package to in turn deploy or network in Field Services to bring immediate resolution to the topic.
  
• Frequent contact with Generator production, Sales and Inspection Departments to solve service problems and improve product quality.
  
• Frequent contact with the Technical Publications Department to review and obtain service literature.
  
• Frequent contact with Sales Administration staff to provide technical assistance.
  
• Frequent contact with Parts Marketing staff to determine service needs, stocking codes, identification, and supersessions.
  
• Frequent contact with Engineering Department to keep informed on new developments.
  
• Frequent contact by phone and conversation with our Field Services Team, Area Sales Managers, and Account Executives providing technical assistance in allarea pertaining to service.
  

External Business Relationships:

• Daily contact with distributors and dealers by phone and email correspondence.
• Frequent contact with original equipment manufacturers by phone and email correspondence.
  
• Limited contact with end customers by phone and email correspondence.
  

Skills/Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor's degree in mechanical engineering or related field preferred; or 3 to 5 years' experience within the power generation industry.
  
• At least 2 years' experience in the operation, maintenance or repair of ATS, generators, or other electric power distribution equipment.
  
• A thorough understanding of generators, engines, automatic transfer switches and related controls is preferred. Ability to quickly grasp and understand these concepts would be acceptable for the right candidate.
  
• Basic understanding of electrical power generation is required.
  
• Ability to troubleshoot and solve mechanical and electrical problems.
  
• Excellent communications skills.
  
• Computer proficiency and operating knowledge of Microsoft Office Suite.
  
• Travel is estimated to be 15-20% within North America. Some international travel may be required.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The salary range for this position is $63100 - $79500. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Rehlko?
A global leader in energy resilience, Rehlko delivers innovative energy solutions critical to sustain and improve life across home energy, industrial energy systems, and powertrain technologies, by delivering control, resilience, and innovation. Leveraging the strength of its portfolio of businesses - Power Systems, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Heila Technologies, Curtis Instruments, and Engines, and more than a century of industry leadership, Rehlko builds resilience where and when the grid cannot, and goes beyond functional, individual recovery to create better lives and communities, and a more durable and reliable energy future. For more details, learn more at Rehlko.com.
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us
Beyond the competitive benefits and compensation, Rehlko proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.
It is Rehlko's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact EnergyJobs@kohler.com. Rehlko is an equal opportunity/affirmative action employer.

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