Technical Training Specialist / LD Customer - FlexForce
Siemens Healthcare Laboratory, LLC

Job Code: CS-TG-SHTRAIN-PR7

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions

Then come and join our team as a Technical Training Specialist / LD Customer - FlexForce where you will be responsible for delivering technical training and FlexForce assignments for our Core Laboratory Solutions business.

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

The Technical Training Specialist is part of the Customer Solutions team and is responsible for delivering approved training curriculum to North America customers for Core Lab products. The technical training will include basic operations and troubleshooting, and will be delivered either in a training center, virtually, or at the customer site. This position will support all Siemens Healthineers Core Lab portfolio, with an initial focus on the Atellica Solution and CI Analyzer, the most innovative solutions in the Laboratory Diagnostics industry. This hybrid role is also responsible for delivering FlexForce solutions during engagements at customer sites. FlexForce assignments will vary based on contracts and can take place anywhere in the US for several consecutive weeks at a time.

The ideal candidate is a medical technologist with experience in technical training. This role is based in the Tarrytown, NY office but candidates from New Jersey, Connecticut, Pennsylvania, Maryland and Delaware can be considered. Travel needs will vary based on business needs and can go up to 90%.

This is a role well suited to a dynamic and ambitious professional, looking for the next step in their career. As a Technical Training Specialist, you will:

• Facilitate in-person and remote, basic and advanced training programs.
• Provide technical input and update instructor-led and computer-based training curriculum and pilot new programs as needed.
• Lead advanced programs curriculum updates to meet customers needs and business goals.
• Troubleshoot problems and successfully maintain instruments when working in the training laboratory.
• Collaborate cross-functionally to stay current and standardize training content. Work independently to interface with outside departments and effectively represents the Customer Solutions team.
• Participate in continuous improvement efforts to increase customer satisfaction and customer retention

Responsibilities during Flexforce assignments:

• Maintains patient confidence and protects the hospital by keeping information confidential.
• Works in accordance with government regulations, FDA and OSHA; works in accordance with the Siemens Diagnostics Quality System, including adherence to all applicable training requirements and enforcement of all company safety guidelines.
• Lead by example, demonstrate and promote the company culture and values.
• Travel in North America as required - up to 90%

Required skills to have for the success of this role:

• Excellent written, verbal, and interpersonal communication skills with people in a wide range of organizational roles and education levels are required.
• Understanding of the operations and workflow of a laboratory.
• Bachelor's degree in Medical Technology or equivalent required with a minimum of 2 years laboratory experience in chemistry/immunoassays.
• Experience in customer training on laboratory equipment

The pay range for this position is $101,000- 119,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 10% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html. This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Work effectively as a team, motivating colleagues and team members to produce the best results.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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