This job has expired.
Position Details
The incumbent is responsible for supervising the Treasury Management Client Support Team to ensure quality and efficient service is provided to our clients. The Supervisor will use a variety of tools including reporting, observation, and surveys, to ensure clients are satisfied with TMCS service levels. The TMCS Supervisor will be responsible for managing workflows to ensure timely completion of TM onboarding tasks as well at the quality of those implementations. The Supervisor is the escalation point for any service issues or inquiries and is expected to use internal and vendor resources to resolve. The Supervisor is responsible for overall TMCS team including ongoing coaching of the team members, hiring as needed. The Supervisor will be responsible for maintaining and updating procedures, training to those procedures, and working with audit for reviews and addressing findings.
Responsibilities:
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.