Universal Card Specialist
The Judge Group Inc.

Location: Phoenix, AZ
Salary: Negotiable
Description: Our client is currently seeking a Universal Card Specialist

Assignment 6-month contract with an opportunity to convert.

Hybrid: First 6 Months in Office, then Hybrid

Top 3:

- Prior banking background specifically experience in disputes or fraud.

- Experience with customer incoming calls.

- Proficiency in Excel, word and QA processes.

Interview Process:

- One and done

Job Description:

- The Universal Card Specialist I is responsible for processing debit and ATM dispute and fraud cases in a fast-paced environment while balancing priorities to move freely between various channels as the workload dictates. This position will ensure time-sensitive processing while meeting regulatory guidelines. The position will handle aspects of the chargeback process from data collection and processing, issuing provisional credits, determining correct reasoning, and final adjudication. This position will also be responsible for ensuring all processes are completed within time frames, while effectively and accurately communicating with members to assist with telephone inquiries, account information, transactions, and problem resolution. The Specialist will maintain accurate and organized records related to the

disputes/fraud claim process including electronic retention of case communication and notes, and general ledger management.

Job Duties:

Description % of Time Spent

• Assists cardholders with Dispute/Fraud Resolution complying with Federal Reserve Bank rules and regulations, Reg. E, and Card Act (other regs are secondary including Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC)) Analyzes, understands and interprets Visa rules and regulations

related to debit card transaction disputes. 40%

• Handles incoming card disputes and fraud claims, reviews documentation, provides provisional credit, performs research, files chargebacks, handles pre-arbitration, and resolves cases on behalf of cardholders. 20%

• Communicates with cardholders through US Mail, Online Banking, and email 20%

• Handles internal/external phone calls by being consistently logged into phone system, answering calls promptly, and maintaining professionalism and warmth 10%

• Support other processes within the department such as card transactions settlement, and GL reconciliation 5%

• Other duties as assigned. 5%

Contact: agiuliano@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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